Lexus of Albuquerque Reviews & Testimonials
Looking for testimonials and reviews about Lexus of Albuquerque? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Very helpful and knowledgeable staff, quality service, Not to mention the new building is beautiful and inviting.
I received excellent service from Lexus of Albuquerque service department by DANIEL PEREZ, who went out of his way to be kind and patient and worked to resolve the repair and maintenance of my vehicle in a fair and professional manner. I will return to Lexus of Albuquerque service department for the maintenance of my vehicle which I purchased from Lexus 1.5 yrs ago. I appreciate the courtesy I received on the tires and repairs. The only request I would have is to better gas up loner cars because I did have to put gas in the loner car and didn’... Read More DealerRater - May 17, 2025
The dealership is beautiful and always clean. Great refreshments offered at all tines. Staff is always pleasant and is a very welcoming environment.
We were very impressed with the physical plant. Our service advisor was knowledgeable and very courteous. The work done appears to have been high quality.
Great service from check in to check out good job always been satisfied with this dealership
Excellent sales and service dept. I couldn’t be happier with this dealership. Never a hassle.
Mike Torrez was great! Very friendly. Kelly in Finance made me laugh and put me at ease
The seller very kind and help me a lot to make decisions to buy a car . A plus for seller. Thanks
I have watched carefully at how well the manager treats both employees and customers at this outstanding dealership! It could not be better in all phases!!
I was treated with respect and professionalism. This was a much better experience than the last time. I do take into consideration the dealership was going through coinstruction last time but, this time was far superior to the last time I had my vehicle serviced. I very much appreciated the service.
I should have taken my 20-year-old Lexus there sooner. They found what was causing my brake problem and fixed it. Jamie sis a good job of communicating with me during the 2 day process.
Great service. Good communication Highly recommend the dealership especially the service department. Can’t say enough good things
Robert Estrada, service representative, is the absolute best. Honest, professional, caring, considerate. Won’t take my car anywhere else, thanks to Robert.
The dealership is always a very clean and inviting place, and the staff is always polite and knowledgeable.
My service advisor Robert is always on top of my services and provides updates. THANKS
Great service from associates thank you very much for your great service and time and taking my money
Jamie was very professional, accommodating, and helpful. He found a solution to my problem. Thanks.
Can’t say enough about the people here, we had a great experience with excellent Custer service the entire time - Mike Torres- wonderful! Easy & fair transaction handled with professionalism & a little humor! Great follow up from Mike & Jeanette! Thank you! Oh, and we love our new car!
. I’m very pleased with the service provided, Very professional and courteous services. Excellent place
My recent purchase from Lexus of was an exceptional experience. The delarship was honest, straightforward, professional, personable from beginning to end. Sonia was our sales person. She listened to our preferences without upselling andl had TX h500 that we wanted and had it built. Sonia kept us up to date on a regular basis and was always eager to share information with us. I have never had a better buying experience. I recommend Lexus of Albuquerque without reservation
The new waiting area was very comfortable. The service was quick with updates while I waited.
Had my RX 350 in for service. Work was done in a timely manner, waiting area is exceptionally nice with great refreshments.
Juan Chavez is and excellent Service Representative.. always answers questions in timely manner and very professional..all round service and experience was a ten.
Friendly and accommodating staff. My wife and I found the car she wanted online. We were nervous about buying from a dealership so far away (approximately 800 miles). The Albuquerque dealership held the car for us until we could fly in the next week. The salesman we dealt with was Tony and he picked us up from the airport. He was laid back and put us at ease and got us in and out quick so we could make our way back to Arkansas.
EXELLENT, WORLD CLASS, VERY GOOD QUALITY, DEPENDABLE, RELIABLE, PROFESSIONAL , FRIENDLY, ACCOMODATING, CHEERFUL EMPLOYEES, DELIVERING HIGH STANDARD OF LABOR SERVICE, ACCESSBLE TO FREEEWAYS, RESTAURANTS
Christopher Montoya excellent salesperson. Great dealership. Came from Phoenix to purchase a used Platinum Rogue. EZ PZ! The vehicle price, trade-in $ and warranty offered, exceeded anything that l found in Phoenix area. No hesitation in returning for a future purchase.
My first year living here in Albuquerque I had three service agents. For the last two years I have had Hyman. He is the best the absolute best.
Service was great, I was in earlier than what my appointment was, they checked me in, got me a loaner and I was back 3 hours later. I have always enjoyed servicing my car at Lexus, great customer service from the crew.
Everyone was friendly and helpful. My salesman made sure I was clear on each step as we proceeded and the financial officer made clear of all my options.
Robert Estrada an excellent service rep. I don’t normally do surveys but he has always explained things so well.
I I like the communication technology. They are able to show you exactly the problem and repair costs
Our service writer Daniel very professional and Always courteous and friendly, nice to work with him, will definitely refer him to friends and family
Need to offer some incentives to the customer for as much as your spending for a Lexus.
If you have to wait for service on a vehicle Lexus provides a great place to wait. Professional service departments and everyone is well qualified.
My service rep wasn’t there. Robert stepped up and did awesome job. I needed the car back quickly and he made it happen.
Our Lexus salesperson, Chuck, provided excellent and outstanding service.. We appreciated his expertise and kindness.
We purchased our car here and will continue to take it in for regular service. Daniel is always great to us!
Love the customer service. The brand new facilities are very welcoming and provide a pleasant experience.
The service is terrific and prompt. We have great confidence in their service. They do what must be done and don’t try to talk you into the unnecessary expense.
Pleasant professional and offered transportation while waiting for service!! New building awesome. Back to the exceptional service Lexus is known for.
Lexus of Albuquerque is the go-to for all my car service needs. Robert Estrada (Certified Service Advisor) is the reason I keep returning to Lexus of Albuquerque. Robert is not only knowledgeable, but also friendly and above all honest. Something not often seen in the automotive industry! He is always attentive to my concerns and proactive about addressing any other issues my vehicle may need. Robert is the service consultant I know I can count on and has been for years now. No one makes me feel more valued as a customer! The exceptional remodel recently done at Lexus of ... Read More DealerRater - Apr 18, 2025
Very pleasant experience at Lexus of Albuquerque. Our salesperson check treated us with respect and no pressure.
Danial Perez has consistently performed above expectation, since I purchased my first Lexus in 2004 he is a large part of why I purchased my third Lexus from Lexus of Albuquerque.
Helpful and kind staff made the process of buying a car easy, I would buy a car there again.
Outstanding service everyone was extremely nice and knowledgeable and all my requests were met in a short amount of time
When Kevin Saiz learned of an issue he facilitated a speedy remedy to the problem. His keen interest in satisfying this customer by going above and beyond my expectations showed me why I will continue to trust Lexus of Albuquerque.
The remodeled dealership building was nice. Downfall is there is no privacy for any of the service agents or the sales team.
Great customer service! Beautiful and clean new building! I bought my Lexus there and continue going for my services seven years later 🙂
Daniel is the best!!!! Very happy with the service, have been doing business with Lexus for the past 25 years
Excellent job done,thank you. Also my service man was very informative, polit aand easy to work with.
Lexus of Albuquerque continues to impress! I recently bought a new 2025 RX 350. I requested Mike Torres as my sales consultant, as he had helped me with the purchase of my first Lexus in 2017. Mike did not disappoint ...with large tariff fees looming, he worked hard to find just the vehicle I wanted at a pre-tariff cost. It is clear that customer service is a priority with Mike, providing excellent, responsive service while maintaining a great sense of humor. In fact all of the staff at Lexus of Albuquerque provided a friendly professional atmosphere as well. It was a great customer ... Read More DealerRater - Apr 14, 2025
Great service and quick service. Also easy to schedule and reschedule appointments. Good job Lexus.
Big xxxxxxto Jaime Borunda in the service department. He is old school customer service. Takes the BEST care of his customers!
Frank was a wonderful salesman. Very genuine and caring about my car buying experience. Daniel in finance was able to get me an amazing deal. He is a true miracle worker. If you need a car go visit them at Lexus of Albuquerque!!
I was given great service by Branden. He even threw it in the car wash
i cannot say enough great things about Juan Chavez. He has been so very helpful & has gained my trust as a service advisor!! the valet Daniel is always kind & ready to assist me with the loaner & my car. keep up the great job!
I have been servicing my 450H and my 460 for years. Robert Estrada is my servicing person. He always has and still does the best job. He is prompt, knowledgeable and very Professional! He is the reason I keep bringing my Lexus' in to this dealership.
Clear explanation of service needs. Fast service. Very comfortable waiting area. Outstanding service consultant Recommend this dealership
Beautiful facility, nice people, excellent service advisor (Jaime Borunda). Easy to schedule and no pressure for additional services.
Excellent service department. Honest, reliable, no upsells. Comfortable and well-appointed service area with self-serve beverages.
Just purchased a RX350, Kassandra was the best! Made the experience really easy and pleasurable!
Second to none, Customer Service! Quality of workmanship far exceeds expectations. Cleanliness of dealership is very welcoming.
Wonderful service, and my service advisor Danny Perez is the absolute best, he is always completely transparent.
Service is always excellent. Juan is very helpful and knowledgeable. We like doing business there
Mike Torres was easy to work with & even picked us up from the airport. He was not pushy & was honest with us. Mike was a pleasure to do business with.
Robert Estrada is always very helpful and very competent with solving problems and explaining repairs needed for my car
Service rep was excellent. It issues time consuming & frustrating to solve.Resolved after an hour and a half.
Lexus of Albuquerque has, for the last 7 years anyway, provided Great service, has very friendly and helpful people and is a beautiful dealership! I always recommend my friends to use this dealership!
Always enjoy taking my car in for service. I’ve had some great advisors over the last few years. Recently am assigned to Daniel, don’t remember his last name. But he was great to work with, and answered no any questions I had. They have a new Building that they’re getting settled in and it’s absolutely beautiful. Has all the amenities of offering great customer service. The lady that answers the phone, Shirley, she is a wonderful voice for Lexus. Kudos to her for being so customer friendly to all that call in. Five star facility.
Thank ... Read More DealerRater - Apr 4, 2025
The dealership is attractive. The general manager is welcoming. The salesperson, Sonia Torcioni, made it very pleasant to buy a car. She is attentive to all details.
I appreciated Service person Brandon who was very personable and the appointment was very efficient which made for a very pleasant experience
Lexus services are professional and top notch. Employees are knowledgeable and professional. I want to thank my Service Advisor Robert Estrada for his professional sevice.
Professional and friendly. All personal was helpful and knowledgeable. I will recommend Lexus to everyone.
Daniel Perez is my service writer... he is absolutely thorough, articulate with what needs to be done to the car and always follows up. I highly recommend Lexus of Albuquerque and Daniel Perez.
We have always had great service at Lexus of Albuquerque. Appreciate the quick in and out we got today. Thanks!
I always appreciate the great service. Having a loaner is a great bonus. They kept my vehicle an extra day due to scheduling. Not a problem. This is the first time my vehicle was not vacuumed or washed. Disappointed now that the new facility is built. This was my first time to experience it. Glad to see it is busy.
Service advisor, Daniel Perez, is great. He is professional, efficient and friendly. Very satisfied with the service at Lexus.
The dealer contacted me promptly after I signed up for additional info about a vehicle I found on their website and scheduled a test drive. With their help, I was able to purchase a similar vehicle in dealer stock and they walked me through the process step by step.
The service was prompt and professional. Their new building is very nice and clean and everyone made me feel at home!
Great personal and timely service. Daniel Perez is the very best. Knowledgeable, efficient and considerate!
It was fast and great customer service! Recommend this place specially Jaime Borunda, he’s great.
This Lexus dealership is very professional and have very open communication with the customers. They did a good job in the time quoted.
Very clean and well managed. Service personnel were extremely helpful and waiting area was perfect for working while I was waiting. Time for service was rational and I was kept completely in the loop on service needed and status.
What an amazing difference in your place Just beautiful. Everyone is so friendly and healthy. Jamie has always taken very good care of me when I have my car serviced. I request him every time. He's a very caring person. Always have a great experience with Lexus.
A very pleasant and efficient experience. Great service and friendly workers. Thank you so much!
Excellent service from Lexus Albuquerque in the 15K service on my Lexus UX. New showroom offers a climate free experience with indoor drop off area of your automobile. Highly recommend this dealer.
I have a excellent experience when purchasing my vehicle. Salesman, Zach was pleasant to work with.
The service visit was on time and very convenient. Thanks Daniel for getting me in and out on time and for the easy Uber rides.
They were very polite. Offered a courtesy Uber Ride. And did all the promised work and other work, too. They do not wash the car like Land Rover.
Fabulous service! Everything was done perfectly and in a timely fashion. It takes a lot of stress out of my life to know, that my car is in good hands.
I appreciate the way they followed up and kept me informed about my new car.
Juan was attentive to all my requests and took care of everything. The service was videoed and sent to me! I’m impressed with all your staff, including Abigail.
Excellent looking location for a city like Albuquerque Nm Receptions was incredible and Juan the sales rep was excellent but Mat the sales rep can add more gentleness also the cashiers they are acting like tired due to over work but other than that it was a excellent experience also the girl who brought my car out from the service to drive home was great.
Efficient, honest, wonderful service personnel. Gorgeous, clean new facility. Great service. Service advisor, Dan Perez, is awesome. Takes the time to explain issues with vehicle, and the price to fix it.
The dealership service staff were very welcoming and considerate. They insured that my questions were answered and that I was comfortable during my wait. They also kept me informed regarding the status of my vehicle and assisted me when it was ready.
Love the people and the service, they are great to work with everytime I go.
We had a great experience at Lexus of Albuquerque and enjoyed working with Zachary Ben-Attar.
Very timely and professional service in checking in/out and receiving service on my Rx 350.
I am quite happy with my service but am not pleased with the requirement that I submit a 15+ word review to support it. I believe the information I chose to provide is sufficient.
Good service, very friendly, good communication and very professional. Thank you Matt. Will be coming back
Reviews & Testimonials | Lexus of Albuquerque