I love my new/used car. Kassandra made my car-buying experience painless and so enjoyable and easy. She’s extremely knowledgeable of the Lexus vehicles capabilities and amenities.
I have had the pleasure of experiencing the service provided by Lexus of Albuquerque! I recently moved to Northern Virginia and had to put Virginia plates on my vehicle. I contacted the local dealer and was informed that they wanted $250 for the black license plate bracket installed! I contacted Kassandra Muldez, Customer Relations Mgr, in Albuquerque, and she informed me that this is ridiculous and she forwarded me the bracket & hardware overnight without cost! This is merely the typical support provided by Lexus of Albuquerque personnel!
Once again, Kassandra Muldez of Lexus of Albuquerque was outstanding. She sold me my third Lexus in 6 years. The third car is a beautiful red Lexus RC-F, the greatest car I will ever have. Kassandra is extremely knowledgeable and very helpful with the buying process. I would recommend her unreservedly. Thanks Kassandra.
Wright Zimmerly and his sales manager Chris Pasek were absolutely outstanding on the purchase of my L/Certified Rx350 F-Sport! Fom my first inquiry, Wright was always available, provided clear, honest, straight forward information and Chris worked with the price to make sure I got a great fair deal. Did I mention I live in Atlanta? Everything was done via telephone and Email and they made sure to answer every question, walked me through the process and guaranteed that my SUV was delivered on schedule and as promised. These gentlemen have certainly raised the bar in customer service. I truly ...
Called beforehand, spoke to Kassandra. Told her my price range & a list of wants/needs. Drove from Taos, NM to Lexus of Albuquerque & was greeted by Kassandra so warmly. The car Kassandra has exceeded my expectations & was UNDER my price range. I also appreciate the warmth of the whole team, their efficiency & understanding. Easiest car buying experience & transparency. I would recommend to anyone & everyone!!
I highly recommend Lexus of Albuquerque as your choice of dealership! Kassandra provides excellent customer service and always goes above and beyond for her guests. She along with the owner exceeded my expectations in finding the perfect vehicle to fit my needs. And it’s aleays a pleasure working with Dana ! Thank you Lexus if Albuquerque!
I was on my way home to Wyoming, one of my taillights went out, these guys took care of it in 5 minutes, no charge. Impeccable service.
I have been a happy Lexus owner since 2011, when I bought the CT Hybrid. Since the dealership, Customer Service and Service Department have always been outstanding, I decided to buy another...this time a UX Hybrid AWD. Kassandra has been my representative for a few years, and knew this model would be exactly what I wanted and needed. I couldn’t be happier!, I love my new car.... It has everything I need and then some!! Kassandra made every step of the buying process easy, and gave me a very good deal. 5 Stars! Daniel has been my Service Advisor since 2011, ...
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