Lexus of Albuquerque Reviews & Testimonials
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I commend the staff on providing excellent customer service despite the difficult working conditions due to the building remodel.
Great people to work with. Never had any problems with auto after service. I highly recommend this dealership.
Exceptional service for my first time visit. Even though they are remodeling, everything was a smooth process. I highly recommend this location.
Wonderful customer service. I was seen by the staff promptly when I arrived, and had my vehicle serviced very quickly on a busy day.
Nice friendly happy joyful understanding lovely smart cheerful smiling dressed well polite thank you for everything
The current construction project made the experience a little more stressful than usual, but it was otherwise excellent
Canāt say enough on how well I was treated at the Lexus dealership in Albuquerque, New Mexico. Our sales person I dealt with over the phone was Frank Valencia Absolutely awesome to deal with. anywhere from the sales manager to the financial guy and the salesman I dealt with awesome dealership..
Juan Chavez always gives us the best service and great communication on every visit we have.
Chris, Kassandra and Jacob were very knowledgeable and personable. All three of them went out of their way to make it easy and comfortable to purchase a new Lexus. They are great assets to your company.
Kelly Medina helped me from the first phone call until I drove my car home. She identified the features that I wanted on my new RX hybrid and the color I wanted. She picked me up from the train station to take me to the dealership. I highly recommend this dealship.
Everyone at the dealership are so friendly and Willing to answer any questions you have.
Daniel Perez is the ultimate in service advisers. I trust his judgment above everyone else in town!! Fair, promise and courteous.
I bought an old Lexus from a private individual and brought it to Lexus in Albuquerque to check it out as I wanted to go in a long road trip. I was so relieved it checked out perfect! Everyone there (Juan, Pete, 2 Daniels) was pleasant, friendly, polite, knowledgeable and respectful. I will definitely be getting my Lexus serviced there when needed.
Jaime was ready for me when I arrived a few minutes early. We discussed the service and got right to business. My wait time was reasonable, and my vehicle was ready within the window we anticipated. Overall, everything was smooth and pleasant. I want to thank Jaime and everyone else in the office for their friendly, professional service.
Had a pleasant experience with salesman/finance/manager they didnāt pressure use to buy and were honest as well as upfront with things. Will have final out come of this dealership on 09/02/24 after there promises to use our met, if met I would definitely purchase here again if in the market for another vehicle .
Jaime was excellent! Great customer service! I only take my car to Lexus of Albuquerque!
Excellent customer service! Matt was attentive and did a follow-up call to see if I had seen the service team notification.
A completely different car shopping experience indeed! My salesman was genuinely interested in what I was looking for, and I never felt pressured.
Purchasing a new Lexus was a wonderful experience from initial meeting, vehicle delivery, and post delivery service. Frank Valencia and Jacob Marez are knowledgeable, courteous, and very professional. Everyone with whom I came in contact has given excellent service.
Helped me get my oil change done and listened when I mentioned the brakes were squeaking. Got it fixed within reasonable time. Daniel, my service advisor, was great at letting me know what was needed.
Excellent customer service. Matt service rep is outstanding. Very time oriented and full explanation of all services and cost.
The courtesy of Jaime and the front office was amazing as usual! The process of acquiring a rental was very easy and hassle free!
It's nice, but I didn't like the wait time. Other than that Matthew was very nice and professional. š
Wright, Frank and Jacob are professional, efficient and provided a great experience during my NX 350 h purchase. Highly recommend Lexus of Albuquerque.
The dealership allowed for an exceptional service and i was able to have a loaner car. It helped me out especially coming from four hours away.
Awaiting new building. Getting by. Service still trustworthy. Would recommend. Toyota backoffice.com is faulty though.
Lexus Of Albuquerque has always provided me with excellent service. Even now with all the construction, my car is serviced efficiently and accurately.
They had my service done under two hours. That was a good experience. Brian was very professional and helpful.!
First service was as smooth as possible. This is my first Lexus and quite satisfied thus far!
Very customer friendly place always makes me feel welcome. Chris is a very great sales guy and always tries heās best to help.
Courteous and takes the time to explain the work done. Ensures my issues or concerns are addressed. The orher staff members are also helpful.
Very efficient. Told what would happened and that is what they did. Excellent service was given.
Jaime is the best! We always know he looks out for us. We can count on him for honest assessments and advice for our car and we love working with him. The techs are reliable and knowledgeable and we only trust our car to these guys at Lexus of Albuquerque!
Despite extensive and heavy construction limiting the dealerships ability to function, they still are precise and timely with delivery and show excellent communication.
Jaime Borunda is my service advisor and he certainly listens to all of my concerns. I am lucky to have him. I believe he certainly looks out for me. Thank you Jaime.
Great service! Never have issues with the service department. Jaime is always helpful and very professional.
Matt is very helpful and great to deal with. Keeps me updated on the status while my car is in the shop.
Robert is fantastic and the best representative I could ever have. He takes care of me
Jamie in the service area is amazing! Every trip for service is a breeze when working with him! He is kind and communicates clearly with all customers.
Very happy with everything.and advisor is great. He is very professional and answers all my questions.
Outstanding, Iāve known the service advisor a long time. He is exceptional. Very transparent about my vehicles needs and the costs associated with them.
Excellent service and customer service. Juan was wonderful and efficient.Made sure we were taking care of.
Service went well. Received a complete list of items checked. Service advisor was very helpful
Robert Estrada is a caring and knowledgeable service writer. I've worked with him for several years and my experience has always been great! For that alone I would highly recommend Lexus of Albuquerque! And the Lexus itself is a great, reliable well made vehicle!
Kelly and Jacob were very attentive to my needs. Very professional and helpful. Made the process very easy.
Amazing service! First class professionalism. Chuck, is an incredible sales professional who has customer service in mind. Thank You!
The service and attention to detail is always wonderful. From the time Shirley greets me with pleasant smile upon arrival, until I leave, customer comfort is at the top of the agenda.
Easy to make and appointment. Everyone was efficient and professional, as well as courteous. Excellent service. Happy overall.
The experience we had at Lexus of Albuquerque was very pleasurable. We appreciate the Service departmentās diagnostic expertise.
Daniel Perez my consultant gave good customer service. I was kept informed on cost and when my car would be ready.
Service was just as promised; quick 80k checkup. Reasonable price to keep our Lexus in tip-top shape.
Brian was very professional and ensured I was well taken care of. Wait time was minimal.
This is the best Lexus dealership I have been to. Great friendly and professional service
Super friendly staff that know how to take care of people. I Love this place!
People extremely friendly & helpful. Superb service! I have no trouble getting my appointments and theyāre very good about getting my car out in time.
Dependable, timely and friendly. Juan is my service tech. Helpful and knowledgeable. Loaner car provided. Thanks!
Kevin was great, he had great customer service, wasn't pressured to make a purchase or decision. Kevin was very knowledgeable about all vehicles that were shown and or suggested to us. We were also offered dinner while we were going the purchase process which was very nice and we have never experienced such hospitality, thanks for making our car buying experience fun and memorable.
Daniel is always very helpful and gives me great service! Thank you, Daniel!!! See you for my next maintenance !!
Very nice people there. Service was performed on time will definitely return for my next service.
Went in and looking for a car but then a cross over caught my eye they actually let me look take my time didn't rush got the vehicle next day seen I came later in evening would recommend Lexus of albuquerque to someone looking
Love the Service Department (Robert Estrada). Will be happy when the trailers are gone. They are not very comfortable or nice.
The sale person I wirked with was Frank. He was very respectful and knowledgable. Patiently, he worked with me and helped me identify a car that I like without pushing me to buy it. The whole process took about a month, from learning about lexus cars to identifying a car to ordering it to having it shipped to testdriving it to financing and getting necessary warranty plans and paper works and finally taking the car home.
Everyone was helpful and did their best to make my visit enjoyable. Matt kept me informed on the status of my vehicle
I purchase my vehicle from out of town. Frank Valencia did an excellent job of helping me to locate the vehicle that I was interested in. Frank made the process so very easy and I felt very confident purchasing my vehicle from out of town.
Thoughtful employees. Made sure I was taken care of in a timely manner. I was given a free car wash card as they are under construction and currently can't offer a car wash.
Friendly, professional, very helpful with questions I had about my door handle. I feel I can go back if I need to.
Despite the place being under construction, everything was very efficient! Quick service and quick in and out.
My service visit recently went very smoothly. Service with Jaime is always handled professionally! Marteen in cashier/loaner vehicle was excellent as well.
The experience was excellent. Robert Estrada is exceptional! Heās extremely knowledgeable, honest, covers all details and is always concerned with our safety.
First rate dealership. Professional, knowledgeable, responsive to the customer. The entire team made purchasing a new vehicle a positive experience. Zero stress!
Everyone I worked with was kind, knowledgeable, dedicated, and extremely competent. They made my purchase a pleasure.
40,000 mile check up, new tires, and alignment. Just got my car back. Very pleased so far with the service and value.
Other than a brief wait to check in (they were busy), the service was good, all individuals were very nice and the process went as expected.
I was driving a new LC500 back from Texas to California (couldnāt find what I was looking for there) and breaking in the engine and wanted to change the oil at about 700 miles. The people at Lexus of Albuquerque were extremely helpful. Making a Saturday morning appointment was easy. I was nervous about the new car and Matthew, my service advisor, let me go back and look at the underside when it was up in the air. That helped me with my concerns. He was very understanding. The mechanic was nice, too. I canāt say too many nice ...
Excellent, profession courteous staff. I feel respected and valuable. Always happy after a visit to the dealership.
Work done well. Loan car not clean. Reasonable price. Temp service area inconvenient. Anxious to see completion of new facility.
Great job. My service was done quickly and my service advisor, Daniel, kept me informed. He is a pleasure to work with.
Great service in a timely manner as usual. Take in vehicle , drop off and ready in around an hour!
Had a nail in my tire! Fast and speedy service! Thank you for providing an Uber ride so I could continue my work day!
Great salesperson. Chris Montoya has been great each time I have leased a car from him. I enjoy dealing with him.
Overall a good experience. Only complaint is that on our purchase of a new Lexus they neglected to fill the fuel tank up.
The service department at the Albuquerque dealership is exceptional. I have worked with Daniel Perez for over 12 years. He is very thorough and goes over the services provided on each service. It is always a pleasure working with such a professional, Truly a respectful and considerate person.
Team was Helpful and Communicative through text. Full repair took 3 weeks but they provided me a loaner car.
They have beautiful vehicles and awesome service and theyāre fast! Theyāve never dissipated us!
Quick, efficient and courteous. Juan Chavez is a great salesman and is always very helpful.
Brian was very helpful and thorough to make sure I got the right service today.
My salesman Chris was awesome!!! Lobe my new lexus thank you i will be back
I appreciate the over and above service that was given while my car was being serviced.
Easy to schedule appts and the service is great. Love doing business with Juan Chavez
The service team was friendly and efficient. I appreciate the car wash gift card and uber coordination.
Mike Torres was great to work with-no surprises and very knowledgeable of the vehicle. Jacob Marez did a great job familiarizing us with the new vehicle.
I Have never had an issue with the service department . Everyone presents themselves as professionals
I have never had an unpleasant experience in the eight years since purchasing my vehicle.
Great experience, very professional and took the extra time to answer all of my questions! Very satisfied, will buy again.
Great service in spite of being in a construction zone. Service went smoothly with reasonable wait time.
This dealership is under construction despite all the chaos service was quick & thorough. Juan was fantastic!
All the staff regardless of their position were very friendly and professional. Great dealership.with high quality of vehicles.
Robert and all service staff are professional, helpful and trustworthy. I have always taken my vehicle for service at Lexus of Albuquerque.
The place was terrific. We work with people in the service department who bent over backwards to help us out. I would highly recommend them.
Tony Ramat's knowledge and understanding what I wanted lead me to purchase the UX 250h I don't like buying cars for the simple fact its an all day event, Tony Ramat kept the entire process painless, making this car buying experience enjoyably! Thank you again Tony Ramat
Reviews & Testimonials | Lexus of Albuquerque