Lexus of Albuquerque Reviews & Testimonials
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I experienced efficient and friendly service from the time of check in until the time of check out.
Always a great experience at Lexus of Albuquerque! My service advisor Juan is amazing! Wouldn’t go anywhere else for my car services
Great service from dealership and advisor Jaime Burundi. I would recommend him to other Lexus owners.
Friendly staff. Waiting area not as nice as the one in Glendale CA. No fruit, soda, snack provided.
Lexus of Albuquerque gives prompt, courteous and overall great service, the do a great job of recapping your service visit.
Very easy to schedule service appointments and outstanding customer service from Jaime Berunda! Very pleased with everything.
Lexus Albuquerque is a wonderful dealer. Any time I need to get in for any kind of service I live out of town and they are always easy to get me in when I need to get it while I’m in town very polite very professional come in and visit Lexus Albuquerque .
They take good care of you. Your service tech checks you in when you arrive. Service is completed when promised.
Close to the house. Friendly staff. One two three four five six seven eight nine
Buying a car--whether new or pre-owned--although certainly an exciting experience, can be stressful. Not at Lexus of Albuquerque. Over the years, I have worked with Wright Zimmerly on both endeavors--most recently, a few days ago, when I purchased a pre-owned RX 350 F Sport. Wright is a consummate professional, whose mastery of Lexus and the complexity of sales procedures is remarkably impressive. He passed the baton on to Sonia Torcioni, whose patient and expert guidance throughout the process was deeply appreciated. Then, we met up with Timea Nadas, whose skillful and efficient handling of the necessary paperwork was exceptional. I write ...
I recently purchased an RX 350 from Chuck Cunningham at Lexus of Albuquerque. The transaction started over the phone because I live in Houston and am moving to Northern New Mexico. Chuck didn’t have what I wanted on his lot but he found what I was looking for and took the time to go get it from another lexus dealership. Chuck worked hard for me, jumped through a lot of hoops to please me (self admitting I’m not a very easy person to please) and is sending me away with a perfect car. We made a very fair deal ...
I purchased a vehicle from there a year ago it, was the smoothest transition coming from a dealership that I was loyal too after purchasing 5 vehicles from them. I had been let down after having factory issues with a vehicle and it was ignored, I was in search of a new dealership I could rely on. This year I took my Family member and we had yet another fantastic experience, I can say I have found the dealership I will place my trust in, thank you Kassandra, and Jason for ensuring everything comes together for your customers hard earned money!
Chuck Cunningham truly gave us the VIP treatment when buying our Lexus. He made it easy, relaxing, gave us time to think and discuss, but also was very attentive. Daniel in financing explained everything clearly and in an honest manner let us understand the best choices for us. The stellar service you get here is world's away from other dealships and brands. Thanks to the whole team! Chuck even came by on a Sunday to program my garage door opener!!
Sales Sonia, Finance Sean and Mgr Chris are fantastic! I highly recommend Lexus of Albuquerque
My experience with Isaiah was prompt, professional, and completed with the out of town delivery of my vehicle in a timely fashion. Excellent job!!!
Isiah was very professional and they did everything they said they would do Highly recommend
Lexus of Albuquerque is a place where I had an excellent, stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them to my friends/family to acquire the Lexus of their dream. Frank Valencia, in particular, got all the required customer service skills to make the whole process very smooth. I will surely remember that every time I am on the road with my new toy
Good selection of vehicles, and very quick response from staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was effort to find me the best deal possible by the financial officer Daniel. My salesperson Diontray answered every question quickly. They really helped me have a great completely online purchase of my vehicle.
Tony Ramat's knowledge and understanding what I wanted lead me to purchase the UX 250h I don't like buying cars for the simple fact its an all day event, Tony Ramat kept the entire process painless, making this car buying experience enjoyably! Thank you again Tony Ramat
Best car buying experience I ever witnessed/been through! I recently purchased a used Lexus Ux at the Lexus of Albuquerque and was extremely surprised with how everyone was professional, knowledgeable and attentive! My family and I have had our share of bad experiences from other car dealerships and this experience has blown them out of the park! I highly recommend Chris Montoya for any car buying needs! The second I called him, he was professional, respectful and understanding of my needs! He was able to find the exact car I was looking for and we made a deal over ...
I want to say that Kassandra has been wonderful to me and my family. We have gone back several times to her because she is always so accommodating and gets us what we want and need. Thank you Kassandra for being great at your job. It would be nice to be able to clone you so they had more sales people like you.
Amazing customer service! Jason Gates in sales is great at taking care of his customers. The service dept is excellent, too! I’ve been a loyal customer for many years, and they’ve always been fantastic! Shout out to David Espalin for being the best mechanic and to Juan, my service advisor! You are all top-notch!
Purchased this CPO Lexus LS460 and my experience at Lexus of Albuquerque was just so special. I highly recommend Lexus of Albuquerque although I would never buy a hybrid lol I got one as a loaner car and it’s just an odd concept. But again overall so happy with the dealership and planning on going back and getting a LX570 with the same or similar crazy warranty that covers paint dings dents scratches and oil changes.
Purchased RX 350 and had it shipped to Ohio. Wright Zimmerly was exceptional throughout the process. The most efficient, hassle free buying experience I have ever experienced. I have never purchased a vehicle long distance before but would not hesitate to purchase another vehicle from Lexus of Albuquerque. They did what they said they would when they said they would do it. A seamless transaction. Thanks Wright and Sean.
Wow!! Kassandra was the best. My buying experience could NOT have been better. Kassandra was so patient and so very knowledgeable about my Lexus GX460. I will be recommending this place and especially Kassandra whenever I get the chance.
Purchase 2017 RX350 from Kassandra Muldez transaction was quick..Muldez was very responsive to my e-mails /texts and she delivered the suv to me. I would highly recommend this dealership she is very and patient so knows her vehicles. Should have more like Kassandra Muldez.
My husband and I just purchased a 2020 RX450h and absolutely love it. We worked with Kassandra and she was amazing. She made the car buying experience easy and enjoyable. Kassandra took the time to show us several vehicles so that we could pick the one that best fit our needs. The last vehicle purchase experience we had was horrible and we dreaded going into another dealership. We were very surprised with how easy the process was and how welcoming we were made to feel. Thank you!!! We will be back the next time we need another vehicle.
Been in our new RX450H for about a month now. I have to say that I was completely surprised at how amazing the service has been through the entire process. We went out to just compare some vehicles and see what we liked for a potential purchase that was going to be way in the future. We weren’t rushed like at other dealerships, we were able to walk around and check things out on our own terms and then talked to the sales team. We went on a test drive with Isaiah who was super friendly and knowledgeable. ...
good customer service. nice cars or SUV
Bought two cars here love the snacks and good vibes here
Jan 2020, we purchased 2020 NX 300 online from WRIGHT ZIMMERLY / Lexus of Albuquerque. I cannot believe I purchased a car online (which included a trade in transaction) but Wright made the transaction completely painless and very timely. Wright was very responsive to (all) of my emails / texts and then even delivered the car to me in Amarillo, Texas!! Cannot recommend this dealership enough. Oh yeah, and the car is awesome too!
Hello, my name is TOMMY Chavez. I just bought a 2019 Lexus UX from KASSANDRA MULDER from Lexus if Albuquerque. I can’t emphasize what great service I received from KASSANDRA. She was not only a great salesperson, but a beautiful person. She was very professional n went over everything with great detail. It was a pleasure doing business with her n Chris Pasek. Great job guys.
I love Lexus of Albuquerque... thank you Casandra. Chris. And of course Rob. Made the process simple. Not bad 1 hour in and out. Yes!
Kassandra was amazing to work with. Helped me find and but my RX 350 and delivered to my door. Excellent service!!!! I would definitely recommend!
Kassandra truly is the best which is an understatement - I live in NY for 30 years and have been purchasing cars in NY and NJ. I have never ever met a sales person as knowledgeable as Kassandra. I had some negative experience with car sales people in the past, I believe because I am a minority, so I prayed to God to make this a great experience and give me the best sales person ever. He answered my pray. Kassandra has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ...
Best car buying experience we have ever experienced. The entire staff was incredibly polite and catered both to stated and unstated needs. Left with the car the same day.
I love my new/used car. Kassandra made my car-buying experience painless and so enjoyable and easy. She’s extremely knowledgeable of the Lexus vehicles capabilities and amenities.
I have had the pleasure of experiencing the service provided by Lexus of Albuquerque! I recently moved to Northern Virginia and had to put Virginia plates on my vehicle. I contacted the local dealer and was informed that they wanted $250 for the black license plate bracket installed! I contacted Kassandra Muldez, Customer Relations Mgr, in Albuquerque, and she informed me that this is ridiculous and she forwarded me the bracket & hardware overnight without cost! This is merely the typical support provided by Lexus of Albuquerque personnel!
Once again, Kassandra Muldez of Lexus of Albuquerque was outstanding. She sold me my third Lexus in 6 years. The third car is a beautiful red Lexus RC-F, the greatest car I will ever have. Kassandra is extremely knowledgeable and very helpful with the buying process. I would recommend her unreservedly. Thanks Kassandra.
Wright Zimmerly and his sales manager Chris Pasek were absolutely outstanding on the purchase of my L/Certified Rx350 F-Sport! Fom my first inquiry, Wright was always available, provided clear, honest, straight forward information and Chris worked with the price to make sure I got a great fair deal. Did I mention I live in Atlanta? Everything was done via telephone and Email and they made sure to answer every question, walked me through the process and guaranteed that my SUV was delivered on schedule and as promised. These gentlemen have certainly raised the bar in customer service. I truly ...
Called beforehand, spoke to Kassandra. Told her my price range & a list of wants/needs. Drove from Taos, NM to Lexus of Albuquerque & was greeted by Kassandra so warmly. The car Kassandra has exceeded my expectations & was UNDER my price range. I also appreciate the warmth of the whole team, their efficiency & understanding. Easiest car buying experience & transparency. I would recommend to anyone & everyone!!
I highly recommend Lexus of Albuquerque as your choice of dealership! Kassandra provides excellent customer service and always goes above and beyond for her guests. She along with the owner exceeded my expectations in finding the perfect vehicle to fit my needs. And it’s aleays a pleasure working with Dana ! Thank you Lexus if Albuquerque!
I have been a happy Lexus owner since 2011, when I bought the CT Hybrid. Since the dealership, Customer Service and Service Department have always been outstanding, I decided to buy another...this time a UX Hybrid AWD. Kassandra has been my representative for a few years, and knew this model would be exactly what I wanted and needed. I couldn’t be happier!, I love my new car.... It has everything I need and then some!! Kassandra made every step of the buying process easy, and gave me a very good deal. 5 Stars! Daniel has been my Service Advisor since 2011, ...
Shane Crabtree provided excellent customer service from the point of sale to delivery. We live in the East Mountains and very much appreciated Shane's willingness to visit us and set up the garage door opener and other features.
Shane was extremely helpful with all the unknowns and continues to take calls and texts when I have a questions. The finance officer, Zach , was also quick and to the point - we were on our way within 2 hours
Service was great! Was greeted respectfully and got a good deal! Ask for Shane Crabtree he will make sure you find exactly what you are looking for and some.
Kassandra responded to my first inquiry at 10p at night, then cleared a spot for us on her schedule next day. She listens well, answered our questions intelligently, asked good questions of us (and even consulted with her sales manager to get an answer to my golf-related questions not in her realm of expertise :). She didn't try to push us to what she had on the lot, but found a match within 8 hours. We've have prior experience with this dealer and there is no doubt they are the best in ABQ!
I recently purchased an L-Certified RX 350 and could not be happier! The sales personnel, especially Kassandra Muldez, made the buying experience amazing for me. Kassandra was always accessible, answered all my questions, and anticipated my needs before I knew they would become an issue. I had no idea buying a vehicle would lead to such a warm connection. Not only do I love my new vehicle, I feel like I am part of the Lexus Family in Albuquerque.
We visited Wright at Lexus of ABQ and he helped us find just what we needed. It’s honestly a dream to be driving a Lexus and Wright helped us every step of the way. He’s attentive, knowledgeable and was able to find the car we were looking for. I highly recommend this dealership, Wright Zimmerly and of course Lexus!
I recently purchased a 2019 RX 350. I worked with Kassandra Muldez. I was very particular on how I wanted my new vehicle equipped/built. She worked very hard in finding me what I exactly wanted. She also has followed up with me on how things were going with my new purchase. She makes herself available to answer questions and show me how to operate the numerous technical aspects of the SUV. It’s been a great experience and I highly recommend Kassandra.
I really enjoyed working with Kassandra after Wright Zimmerly did not feel I was worthy of his help. I bought a 2019 RX 350 and just love it!!! The one thing that would have been nice is that the man who delivered it to me would have shown me how some of the features work.
Wright, thanks for finding me my dream car. I love my Lexus. I appreciate the outstanding sales service you have given me throughout my car purchase. My compliments to you for your helpfulness. We are delighted with our purchase. Thanks again, Crystal & Doug Lang
Wright was by far the best! He was very personable and really cared about what we were needing. Wright worked hard to get us exactly what we wanted/needed in our purchase! We were in, out and on our way! I definitely recommend him and I look forward to doing more business with him and Lexus of Albuquerque!
I have bought a lot of cars from a lot of dealerships but, I have never had such an awesome experience as this one. They have a customer for life. Kassandra felt like family and went above and beyond. I want to thank her from the bottom of my heart. Zack from finance did the same he fought for me and got me a deal I did not think was possible. Thank you Lexus of Albuquerque! I we always do business with Lexus of Albuquerque!
These guys know customer service. I have never had a better experience with a car dealership. I bought my car the other day, and experienced a small issue with the seat belt. They immediately let us know it was covered under the warranty we purchased, and got us in first thing. No wait! The staff was extremely nice and had great humor. I will always be coming to them for my future car needs, and I highly recommend you do too!
We have purchased one vehicle and leased two vehicles with Kassandra Muldez at Lexus of Albuquerque and each time have had an excellent experience with Kassandra Muldez. Kassandra is very knowledgeable about the various models. She is extremely helpful, honest, caring and attentive to the customers needs. Kassandra provides the BEST CUSTOMER SERVICE and always goes over and above to make sure the process is a positive experience. She really cares about her customers. We would highly recommend Kassandra to anyone who is considering purchasing or leasing a Lexus and any other vehicle.
We had a great experience with everyone we worked with. This is our second Lexus purchase and we will refer people to Lexus of Albuquerque. Kassandra and Wright were great to work with. The team altogether from sales manager to the service/parts department have great comeraderie! It truly shows V. Moreno
I have been a long time customer of Lexus of Albuquerque. In the time I have been a customer I have worked with a number of sales associates. But one stood out from the rest. That individual is Kassandra Muldez. She showed the best customer service I have ever experienced. She was extremely helpful and attentive she got the car I exactly asked with no questions asked. Anytime I have anyone looking to buy a car or in particular a Lexus I will always have them ask for Kassandra.
I have now bought two vehicles from Kassandra. She has been great with both transactions and follow up after the sale. She is extremely knowledgeable about the various models that Lexus offers. She was able to recommend a vehicle that is was not considering and did purchase. I have been extremely happy with her recommendation. I would highly recommend Kassandra to anyone who is considering purchasing a Lexus and any other vehicle.
Not enough can be said about the wonderful experience I had working with Wright. Truly one of thee most nicest guys out there. With me working and going to school I did not want to overextend myself financially. Wright was very conscientious of that and made accommodations to stick with in my budget. You can tell that Wright clearly enjoys his job and wants to see his customers happy. Often buying cars can be very frustrating for many reasons. Not once did I feel pressured and I always felt as if I was truly valued as a customer Wright was ...
Kassandra Muldez was extremely helpful, knowledgeable, and friendly. Her knowledge of the RX350 is amazing. I also worked with Jacob Marez for instruction of to use all of the bells and whistles. Very helpful. Rob Jordan, my service representative, is also very good.
Most people know that Lexus makes a great product but it is the people that make the dealership and the whole car buying process a memorable one. Wright is the consummate professional. He responded to all questions and inquiries in a very timely manner. My wife thought he was great and so did my sister-in-law who joined us on our new car venture. Thank you Wright, this is now the 4th Lexus in our extended family!
I found myself suddenly needing a new car in September (bad timing). Kassandra showed us both the RX and ES and we were able to determine that the 2019 ES fit everything we were looking for. She was patient, knowledgeable, and pleasant to deal with. I really appreciated her putting forth the extra effort to find a car that fit most of our requirements. Best new car buying experience I've had.
If you are looking for a Lexus, you need to see Kassandra. She is very knowledgeable about all the models, comfortable to deal with, and will put your needs first. No high pressure.
Mr. Gabsldon and the Albuquerque Lexus Serviice Center have always done an outstanding job with my vehicle. Thank you for all your work over the years, 9 years to be exact!
Well - what can I say about Kassandra that has not already been written. She is a pro - totally intune with my needs and REALLY cares about how best to serve her customers. She is always "at the ready" to answer all my inquiries - even after I have delivery of my beautiful - Ruby. I have dealt with Lexus of ABQ for over nine years and have never been dissapointed. BUT the real shining star is Kassandra.
Kassandra was ON Target and gave us great counsel about autos in general and Lexus SUVs in particular. She is incredibly knowledgable and understanding of the various categories and was able to give us wise counsel from the first inquiry we made of her concerning our new acquisition. She is the BEST!!!
Kassandra provides excellent sales support and service after the sale. She goes above and beyond to help you find the right vehicle for you. Highly recommend her.
We dropped our LX off for a full service and detail, and picked it up looking brand new!!! We’re always so blown away by the customer service Danny Perez and his crew offer, they treat us like the most important client every time!
After having two Infiniti cars, I was wanting a change. I contacted Lexus via the Internet and Wright immediately contacted me. He helped me procure the exact car I wanted, and has made the process seamless and stress free. I'm so happy with my 2018 ES 350,and I'll definitely be back for my next car.
Isaiah Polansky was extremely helpful and persistent when achieving the best deal possible for my situation. He answered all of my questions in a timely manner and made me very comfortable when making the important decision of purchasing a new Lexus. I am extremely satisfied with both this sales person and my overall experience at this dealership.
Well taken care of by Kassandra. Found us what we were looking for and made the experience easy. She was very easy to work with and very knowledgeable. I feel very comfortable calling her with any followup issues I might have and I feel like I will receive excellent service from Lexus of Albuquerque.
We worked with Kassandra to buy our Lexus RX 350 last month, still can’t believe that we bought it over phone/email without even visiting the dealership. It was all possible only because of Kassandra who made our buying experience a pleasure accommodating our erratic schedule in replying mails and calls. All through our buying process Kassandra came across more as a family member helping us choose a car and necessary accessories than as customer relations manager. She is simply awesome!!! Dr.Vital/Uma
Kassandra's attention to detail, true care for helping us find exactly what we wanted and ability to make us feel comfortable was unparalleled! She truly made the experience enjoyable and we walked away not only trusting her but trusting that we made the absolute best decision knowing they are by our side. We would do it all over again in a heart beat and highly recommend them to everyone!
I have a soft spot for Lexus of Albuquerque because of the exceptional customer service and Kassandra takes them over the top! She helped me choose my second Lexus from this dealer (my first one was 18 years old) and I am so happy. She is a no pressure no nonsense sales woman and I loved working with her
I just stopped at Lexus to see what vehicles the offered. I had never driven one before. My salesman, Wright Z. knew all my questions before I could ask them. i was so impressed with the product and Wright’s “no nonsense” approach to sales that i ended up buying the Lexus.
Ken was very patient and accommodating with me. I appreciate him helping me get things figured out. He also assisted with the sale of a truck and made the process painless.
Kassandra worked with us to find the right car at our price point. We appreciate her effort and Lexus of Albuquerque. This is our third Lexus purchased from the dealership. The service and parts department have been helpful and responsive. Closing on our purchase was quick and very simple. I highly recommend Kassandra and Lexus of Albuquerque. We will be back!
Wright was very honest showed me the car fax, reasonable price, Noah programmed my Lexus to my personal settings, Jacob answered all my questions on technology features!!
I worked with Kassandra and she made my buying experience a breeze. It's my first time owning a Lexus and I'm hooked for life.
I can’t say enough about what a smooth and seamless process Wright and his team facilitated! We are so pleased with our new vehicle, and that is largely due to the high level of customer service we received throughout the whole process. Can’t recommend Wright enough, he is THE man to see if you’re in the market, and if you’re not! We will shop here first because of him next time we are in need.
My husband and I have purchased 6 vehicles from this dealer with only one being a brand new Lexus. They have consistently given more than they promised and exceeded our expectations in both Sales and Service.
We now have the most wonderful car we have ever owned, thanks to Mr. Shane Crabtree at Albq. Lexus. Shane answered every question and followed up with all the data we needed. He presented with the experience of a professional in a kind and comfortable manner, giving us complete satisfaction.
My dream come true! A hot red Lexus IS my car now! Thank you to Lexus of ABQ for the quickest most efficient service - my purchase was entirely completed in less than 24 hours.- including a quick tutorial on the many wonderful “bells and whistles “ that are standard. Check them out!
I was a first time buyer and super nervous about making my decision. Wright was super nice showed us tons of vehicles till we found the right one. After which they gave us an amazing deal and helped us with everything. Great service department, very helpful. I'm definitely buying my second car with them. Sincerely, one very happy customer.
This is my 3rd Lexus from Lexus of Albuquerque and I have to say this purchase is the most memorable. Kassandra is the BEST! She never pressured me, she listened to me and she got me exactly what I wanted.
Wright made my buying experience how it should be. He knew what I wanted and kept me in mind until he found the perfect car for me. I would highly recommend him!!! Very pleased..
Kassandra knew the vehicles and was easy to work with. Chris came through with a good trade-in price. They made the whole thing easy.
I've never been so satisfied with the customer service I received the day I went on for my first LEXUS ever! Kassandra was so nice and down-to-earth. She really made my dreams come true that day! I couldn't have asked for a better experience - or vehicle!!
As a now, first time Lexus owner, this was the easiest new car purchase I've ever experienced! Being a Costco Executive member, I was provided a dealer contact person before arriving to discuss a vehicle. Kassandra had my desired vehicle waiting, cleaned up and set aside, to view upon our agreed upon arrival time. We went through the vehicle and took a short test drive. Back at her desk, we were given the Costco pricing (Dealer Invoice plus $500) for the vehicle, Manufacturer Rebates at the time and a quick determination of our traded vehicle's value. We spent a ...
While my first Lexus experience started off a little on the shaky side; once Kassandra stepped in to assist us, we received nothing but top level service! In and out in less than an hour, we 100% recommend shopping at this Dealership!
I highly recommend Lexus of Albuquerque. Everyone I worked with was friendly, helpful and knowledgeable. Kassandra and Dana were exceptional! I enjoyed my experience so much that I referred a family member a couple of days later and she is just as pleased as I am. I will be back!
Kassandra is awesome. She really worked hard on my behalf to find the right car and deal for me. She has followed up every step of the way. She builds relationships before, during and after the sale. She is not just trying to sell you a car. She is wonderful to work with. Rob Jordan in service goes above and beyond and always has for years. He is one of the reasons I continue to do business with Lexus. I consider Rob Jordan a friend. His level of service is exceptional.
Exceptional service - normally purchasing a car from out of state would be a nightmare but my experience with Mr. Zimmerly was top notch !!! great response time for questions or concerns and attention to detail was addressed immediately and with care my car arrived in beautiful condition better than I could have ever expected I highly recommend this dealership for any of your future purchases ! SG Phoenix Arizona
Wright was able to address all of the questions that I had in advance of my visit to the dealership. He was experienced, knowledgeable and took the time to do the research that I requested. I will recommend Wright to my friends for their future car needs.
Wright Zimmerly provided us with excellent customer service from start to finish. He worked with us to get us in the right car that would suit our price and needs. It was a pleasure working with him and Lexus of Albuquerque and very pleased I continue to work with Gary Gabaldon. Thanks Wright
Wright goes above and beyond! Very attentive to any questions or concerns. Excellent car buying experience! Great communication throughout the whole car buying process. Highly recommend.
I can’t say enough good things about Wright and his professionalism in helping to find the perfect pre-owned vehicle for me! He really went out of his way to provide outstanding customer service, working around my schedule, and saving me time. The Lexus dealership is so lucky to have him as he truly made shopping for and purchasing a car an excellent experience. I have recommended him and the Albuquerque dealership to many people and will continue to do so!
Kassandra made the buying experience easy and enjoyable. The staff at Lexus of Albuquerque was attentive to my needs. I will likely purchase my next vehicle from them.
Reviews & Testimonials | Lexus of Albuquerque