Lexus of Albuquerque Reviews & Testimonials
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Juan is a great service rep. He does a great job getting our car serviced properly. Everyone at this dealership is polite and friendly.
Great customer service, wonderful communication skills and friendly employee’s. Attentive to the customers needs.
Sam Cheri was awesome to work with! Great car he said us! We will be back.
Due to traffic I was late for my appointment any they were still happy to help me. The service was fast and friendly.
Always willing to help the customer with any problems. Will present me with what needs to be done, how much time would be involved and how much it would cost.
With construction at dealership, extra efforts are made to provide service. Friendliness and courtesy are always key.
Staff is very courteous and professional. They always do their best to provide excellent service.
Jaime does everything possible to keep his customer satisfied he's such a caring service provider
Best car buying experience ever. From sales to finance Great people to work with. Everything was easy with pressure
Even under construction, the service department is working really hard to make my visit convenient and pleasant. Thank you.
Lexus service was great. They offer uber rides while service is being completed and complimentary drinks and snacks.
Efficient and timely in servicing my car. Friendly staff especially dealing with major construction at the dealership.
Andrew Padilla provided great customer service to me today. I am always pleased when I bring my car to be service!
Our service adviser Dan Perez has always done an excellent job each and every time we dropped off our Lexus for preventative maintenance and/or necessary repairs. Dan has taken good care of us for ten+ years now and we appreciate his knowledge and candor.
Fast and amazing customer service. Looking forward to taking my vehicle here for many years.
Fast service, accurate, professional, friendly, and timely. Got there on time and was out of there on time.
The best people and experience! It has been a pleasure to take my Subaru here from the sales to service, it’s been a great experience.
I got a great deal with my car when I bought it. And let me tell you that the service is amazing! Andrew Padilla is the best and always updates me on what’s going on. I will definitely be getting another Lexus just because of the awesome service! And the coffee machine, well, let’s just say it’s why I bought the car in the first place!
Thanks again to Robert Estrada and Clarisa as always. This is our 4th RX with more to come as a credit to your top notch service. New construction looks great too!
Reluctant as a buyer with minimal experience, I was super happy to be able to work with Kevin. He is very knowledgeable, professional, and has just the right personality for his position. He is an assist to your company.
Chuck and Daniel were very professional answered all my questions and were very good to work with
Everyone at the dealership was very nice and helpful and Richard was very helpful when I was there purchasing my vehicle.
Very responsive team, from the moment you pull in the lot, to reception, engagement with staff and check out.
Juan Chavez goes above and beyond. Great service man. Always very understanding and always gets back to me.
Everyone was very pleasant and they all worked hard to get the car that I wanted.
Always pleased with the service provided by Danny Perez and the personnel from greeting to final goodbye Work performed as per what I was told was necessary
Great costumer service the guy Andrew who helped me out kept me updated an got me in an out
Great service, organized and professional! Everyone is always willing to help and makes the customer his or her top priority! Thanks
They are very responsive and friendly. I am very happy with the service I receive.
Lexus of Albuquerque is awesome! Their staff is friendly, professional and knowledgeable. I highly recommend them. I love my Lexus.
Making my appointment was super easy and at the time that workes best for me. The service was great!! and my vehicle was done in a very reasonable time
I always have a great experience at the Lexus of Albuquerque dealership. The staff is very professional and took good care of my needs especially my regular point of contact, Robert Estrada. I would recommend him any day
Helpful guides around new building construction. Useful information for service decisions. Pleasant staff in office and the service coordinator, Matt Dalen.
I’m giving a four star rating strictly based on the service technician. Matt was very sweet and helpful. I’m super disappointed with the actual mechanics who worked on my vehicle. They did a great job but part of the reason I made such an early appointment was so I could get my car back early. Instead, I received a review of the issue and what needed to be fixed by 8:20 am, and after having reached out to my service representative at 1:00 pm, was told the mechanics had been working on other vehicles and hadn’t fixed mine yet. ...
Ever since Pete took us under his wing we have had the best service ever! Thank you Pete! He's the best!
Lexus Albuquerque is good take care of u High recommended to all of you. ! Thank you for your good service!
This is an excellent dealer. Their service department does a completely thorough inspection of the vehicle, and they can make any needed repairs. 5+ stars rating!
Since the passing of Rob Jordan, Mr. Dalen has supplied me with excellent recommendations and subsequent excellent care of my car.
I’ve always had a great experience. Jaime is very professional. He always goes the extra step to make sure everything is taken care of. Will always bring my car back here.
Robert Estrada is the best, he truly knows his onions. He lives custom service, best I’ve ever dealt with.
The ease of getting an appointment was a plus! Matthew Joseph, the Service Advisor promptly met me at the car & kept me informed through the service! They had me in & out in 1 hour & a half!!
Matthew, Anthony and Shirley made my visit superlative. All three created an experience that was very positive.
Easy, transparent, and friendly. Thanks for everything and getting me into an agile that I was looking for.
Excellent for Pete and service department. Robert was OK; not very detail oriented because I had to “beg” for answers and information regarding my service, cost breakdown, and new Michelin tires facts’ paperwork. Less than satisfied with this aspect of my experience. Finally, the dealership gentleman who gave me a quote for the price he would pay for my car seriously low-balled me and ultimately insulted my intelligence and feelings by doing so; clearly, as Lexus’ agent, he expected me to “give” him my car. Again, not all impressed. Chuck was a good salesman and most helpful, but no sale ...
Best oil change service wise ever.Robert was super awsome.screw 15 word minimum why?
Juan and Daniel are my service guys and ALWAYS so super helpful. Everyone is genuinely friendly there.
I have not had any negative experiences with Lexus of Albuquerque. I’ve had my Lexus for about two months and have put enough miles on it already that I have been in twice to the service department. Daniel P. has been phenomenal to work with!
Expedious and friendly customer service! Juan was very helpful and did extra to provide us help with our navigation system. Thank you
Very satisfied with the service that I received. They were timely and courteous in servicing of my vehicle.
Quick and professional services,price was reasonable.highly recommend Lexus of Albuquerque of new Mexico
I love bringing my vehicles to Lexus of Albuquerque. They always do a great job.
Excellent troubleshooting and customer care. A difficult problem was resolved, and Lexus was willing to work with the tire dealership to get the overall problem addressed. Daniel needs to be complemented.
Juan is excellent. He takes great care in explaining what services my car needs. He is respectful, polite and very knowledgeable.
Excellent job!!! It's very prompt job! Quick service and friendly greeting with kind smile .
Service is always timely and services advisors are the best and are always super helpful!!
Everyone has a great attitude at lexus very friendly atmosphere I'm glad I get my service done at lexus of albuqueque
Honestly the best dealership I’ve ever dealt with so far, best customer service by far!
Best customer service that go above and beyond! Happy to be a first time customer and more to come!
Lexus of Albuquerque is the best dealership in Albuquerque. We are very happy with our new RX350. We would recommend them to anyone
Juan Chavez was very attentive and helpful. Lexus always does a good job in the Service Department.
Juan was very helpful. He accompanied my requests and made the experience a good one.
Despite ongoing renovations the staff has made excellent adjustments and continue to make customers’ feel valued, appreciated and comfortable with adjusting to the changes. The temporary facilities are accommodating and my Service Rep, Andrew, was a pleasure to work with!
Daniel is efficient and always conscious of my time. I trust him and his team with my 1999. That's right a 1999 Lexus ES300 Coach Platinum Edition baby😁!
Very good customer service they get the job done....thank you for always helping me withvwhatever issues I have with my Lexus
Excellent service and competent and courteous staff. I feel like an important customer. Love having an assigned service advisor.
Danny in service dept is great! When I purchased car, the salesman and everyone else was excellent also
The service department at Lexus of Albuquerque is always prompt, efficient and polite. One of the reasons I keep coming back.
Very professional and experienced. Mike was very helpful and was willing to go the extra mile to Even help my wife set everything up inside the vehicle.
Excellent customer service! Everyone is so friendly and genially nice. I always feel so welcome there.
I always expect and receive the best service. Everyone is always so kind and pleasant..
Service not up to usuall standards. Lug key left in console. Trunk mats left in a mess.
Took my car for an oil change and break job. The service was incredible from every single person I encountered. From Robert Estrada, to the cashier( I apologize I do not remember her name). It was busy and I witnessed Pete Ponce who is the director or the service department answering phone calls and client questions. In the middle of all that he also got me checked out. Fabulous service in a world that is not service oriented any longer.
From sales to service, Lexus of Albuquerque has been excellent! We Highly recommended this dealership.
Juan was professional and responsible while expeditious with the service of my vehicle. Very well run and operated dealership.
I love Lexus of Albuquerque and the great, great service I receive every time I take my Lexus in. The staff is knowledgeable and friendly, I never have to worry about anything, Andrew is my newest service guy and he is terrific!!
Any dealership can sell you a car but service is where it counts. Their service department is the best. Daniel is always accommodating and gets my car in quickly. Great work by his department and even though my car is 10 years old, I’m confident when I take it out of town.
Absolutely excellent service every time! Robert is awesome!! Always takes good care of us! Always satisfied
Cordial, service oriented. Easy to access appointments online. Dealer location is accessible to clients. I’m ready for the new building .
Excellent employee reception, provision of service info. and accommodations. Timely,vehicle service provided, and also, excellent quality of vehicle services provision.
Great service over eight years. Staff both in sales and service are professional and friendly. Highly recommend.
This dealership is known for its excellent customer service, and very large selection of quality vehicles.
Every visit has always gone great!!! Wonderful people providing excellent service. The gal at the front desk is so sweet and kind
Jamie explained everything to me and answered my questions. He was polite and thorough. I received good service.
The service team at Lexus of Albuquerque is always so nice and helpful. Great experience even with the construction.
Always fast and friendly service. I called to get my car serviced, to my surprise they got it in the very next day.
Everyone was real nice. They said they washed my car. That was a lie they did not wash it. Juan was real nice to work with. The lady at the desk was very helpful. Over all it was good. They even put on the recipe that they washed it.
Everyone is always so helpful and friendly at Lexus. Anytime I need anything they’re always quick to help. I highly recommend.
Prompt and efficient service both when i droppedd my car off and picked it up, overall, exceeded my expectations
Our service representative provided us with excellent service throughout the years, we been a Lexus customer for many years and will continue to come to Lexus of Albuquerque
Friendly and helpful. I’ve been servicing my Lexus with you since 2016. Has always been awesome service!
The advisor is great. But past two services they’ve left oil stains on my hood and engine bay. Also they would wash the car but haven’t done it these past two services.
The service is always great. Thank you Ed and Matt for taking care of me!!! Excellent service!!!
Tony Ramat's knowledge and understanding what I wanted lead me to purchase the UX 250h I don't like buying cars for the simple fact its an all day event, Tony Ramat kept the entire process painless, making this car buying experience enjoyably! Thank you again Tony Ramat
Amazing customer service! Jason Gates in sales is great at taking care of his customers. The service dept is excellent, too! I’ve been a loyal customer for many years, and they’ve always been fantastic! Shout out to David Espalin for being the best mechanic and to Juan, my service advisor! You are all top-notch!
Purchased this CPO Lexus LS460 and my experience at Lexus of Albuquerque was just so special. I highly recommend Lexus of Albuquerque although I would never buy a hybrid lol I got one as a loaner car and it’s just an odd concept. But again overall so happy with the dealership and planning on going back and getting a LX570 with the same or similar crazy warranty that covers paint dings dents scratches and oil changes.
good customer service. nice cars or SUV
Bought two cars here love the snacks and good vibes here
I love Lexus of Albuquerque... thank you Casandra. Chris. And of course Rob. Made the process simple. Not bad 1 hour in and out. Yes!
Reviews & Testimonials | Lexus of Albuquerque