Lexus of Albuquerque Reviews & Testimonials
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Everyone was very friendly, nice, and professional. The building was clean and nice to wait in.
Juan was polite and friendly I wish they could have fix the cover underneath that came lose it just need to be screwed back in but they dint they just left it the way it is.
My experience was amazing, my salesman. Zach was very knowledgeable and listen to everything. I was looking for and helped me find my dream car.
I had the best customer service at the Lexus of Albuquerque dealership! They helped me get into the vehicle I really wanted and went far and beyond!
Service Advisor, Juan, performed outstandingly and provided excellent service and information to keep my 2013 Lexus ES 350 in excellent working order and condition.
Every visit to Lexus of Albuquerque is top-notch, whether it be for sales or service. I brought in both of my hybrid cars for service, was given a loaner/extended test drive electric vehicle and decided to trade in both and buy an electric. I have been a very happy customer for 15 years. Danny has always been my service advisor and he is always amazing.
They always explain everything and don’t make you do unnecessary stuff. Daniel is very helpful.
Danny did a great job getting my IS serviced after a little glitch in the system
Juan Chavez is super friendly and genuinely likes to help customers keep their Lexus vehicles in tip top shape.
Courteous and friendly service. Nice, modern and comfortable waiting area while car being serviced. Complimentary drinks.
Service department staff (Daniel)works’ with customers with respect and courtesy. Very much appreciate the use of a loaner.
Although I arrived an hour early, no one said a word, they just checked me in like it was my appointed time. They were very accommodating and mad the wait very comfortable. I was pleased with the service itself as well. I highly recommend this dealership
Dealership is efficient, organized, fast and clean. Don’t mind taking my car here at all.
The Dealership is 1st rate, they have a very efficient service process, and are very customer service oriented. My Service Rep, Juan Chavez, is extremely attentive, listens well, hands on, and excellent at his job! I absolutely recommend Lexus of Albuquerque and its well organized Service Department as well as their hard working employees!!
Daniel in the service department is fantastic, he makes sure you're updated and taken care of.
Service is great and Robert Estrada is the best at his job. Always a pleasure
Wow !!I had some questions/ concerns about a prior visit and Monte Porter manager put me in touch with Kevin service manager and Juan service These guys went above and beyond in regards to servicing my 2019 RX 350 . They took excellent care of my vehicle and wouldn’t let me pay anything because they felt that I hadn’t had the service prior that Lexus is known for .Yes I will be back and I will highly recommend this dealership.
Daniel Perez was very good and helpful. He is excellent and very easy and knowledgeable.
Amazing experience..everyone is very knowledgeable. Mike Paquet was very helpful thru the whole process.
The dealership is very inviting, clean and comfortable. Mr. Rojas was my service agent. He was very professional and courteous. It was a pleasure working with him. He went above and beyond to make the appointment a good experience. Thank you
My part for my Lexis was available overnight and Brandon made sure it was installed.
Beautiful new building. While waiting to check out, two other people asked if I needed help since my advisor was with another customer. Great customer service.
Juan Chavez is an excellent service about advisor. He made me feel like a valued customer. He was efficient and kept me posted on my vehicle and Ryan Jenkins did a fantastic job doing the maintenance on my vehicle. Excellent service very friendly environment.
Kevin Melgarejo was THE best salesman. He was very patient and kind. We looked at several cars and he wanted to make sure I was completely satisfied. I highly recommend him if you're looking for a car.
Customer service was excellent! Daniel in the service department made sure me and my car were well taken care of. Other Lexus employees I interacted with were very helpful and friendly. Also, I really appreciated the loaner car while my car recieved excellent repair service.
Service rep was Evan. He provided very professional and courteous service. Uber service by Lexus was a plus for me.
The Lexus Service Dept. provided excellent communication regarding my car’s issues and needs. The prices were very reasonable and my car was done at the quoted time.
Excellent customer service! Daniel Perez, our service manager was very professional, courteous and an asset to the dealership. He went above and beyond on our service appt, took the time to explain everything clearly and reviewed all my prior service to ensure no service was being repeated unnecessarily. He was extremely efficient , responsive, and highly professional—I won't take my car anywhere else!
Excellent service today. Everything thoroughly checked out. A worthwhile annual service at a very good price.
Fastest service there yet. Daniel is my favorite service advisor, very knowledgeable and present. He understands how to help a customer be happy with the process.
Daniel always gives excellent service with a smile on his face! It is a pleasure to deal with him!
It's always a pleasure and I always look forward to visiting Lexus of Albuquerque. Everyone is so courteous and friendly. The service advisor is very professional and knowledgeable. Evan & Robert took good care of me and my vehicle. Keep up the good work and I hope to see you soon!
Juan Chavez is an amazing worker & strives to continue to beat my expectations. Thank you
Kind, helpful, honest, and professional.about service for car. Went above and beyond to accommodate me.
The service at Lexus of Albuquerque is unmatched. The atmosphere is friendly. Their drink bar is impressive. The service texts are always helpful and friendly. The courtesy car wash is awesome, and I couldn't imagine not owning a Lexus and having access to their services. Ten out of ten recommend.
Excellent customer service. Responsive, keeps me updated, timely service. Everyone is polite and respectful. X
Professional great service. Frank Valencia was Salesman great job. Nice facility. I sold you all the land next door several years ago.
The purchase of a new truck was exceptional the salesman was awesome everyone helped all deals made thank you!
Excellent service in every way. People are friendly and helpful. Service advisor, Juan Chavez, my service representative, was polite, informative, and thoughtful. He took time to carefully answer my questions and helped me learn how to better use my car’s features. What a nice experience.
Mel was super friendly and helpful! He made the whole process effortless! We also got to speak worth David, who took us on a test drive while we waited, and Martin was quick to get us into a loaner. Lexus of Albuquerque never disappoints! Thank you!
Employees are friendly and efficient. Extremely happy with their sales department (bought my 2025 Lexus there with salesman Kevin) and service department (service advisor Juan Chavez is definitely an asset to the dealership).
Wonderful people to work with. This dealerships service center is awesome. They are knowledgeable and honest. I am very happy with this dealership.
Was very impressed with service representative, Juan Chavez. He was pleasant, knowlegeable and very helpful. If other service representative are like him I recommend the service department very highly.
Quality service. Professional, curtious, efficient and friendly. Addressed concerns I had. Would definitely recommend this Lexus dealership/service department.
Courteous, Good Communciation! Smooth Transaction!Will return.Clean Restroom, Showroom looks clean. I like the green color 350RX in the showroom!
I have been doing business with Lexus of Albuquerque since 2003 and they have always had perfect service.
Our sales rep Luis was great. He was extremely helpful and followed up on all our issues. Jacob the technical advisor came to our house and helped us feel comfortable with all the electronics. Customer service at Lexus is above expectations!
Dealership has efficient and personable staff their work is reliable and they provide value for the cost.
Did a honest job didn’t try to up sale so was happy with the service
Juan is always very helpful. Xavier the tech that works on my car is amazing as well. Great people. Great work.
Service was easy and everyone very pleasant to work with Especially Juan who guided me through the process.
Greeted on arrival. Scheduled maintenance reviewed. Approximate length of service given. My SUV was delivered within time frame
Daniel was great as my service advisor. He takes good care of his customers and I will schedule with him again in the future.
Always a pleasant experience either waiting in the lobby or getting a shuttle ride. All staff is always friendly, attentive and professional. All this and competitively priced so there's no reason to go anywhere else. Many times I deal with Service Advisor Juan who's the Best.
I had the best experience at Lexus of Albuquerque, very professional, honest, cars are kept very clean. The salesman who helped me with the vehicle I purchased, his name is Zach B. and he was awesome. I looked at vehicles at several different car dealerships in Alb. and none of them were good experiences, either they couldn’t find the vehicle I was interested in or one place couldn’t find the vehicle at first, then found it and brought it out and it was dirty after I was told they would have it waiting for me when I got ... Read More DealerRater - May 17, 2026
Excellent service. Everything was fast and efficient. They know how to take care of their customers.
When i decided i needed a newer vehicle there was only one place I went. Lexus of Albuquerque because of their excellent service department that i used with a prior vehicle.
Easy to work with. Very responsive to all of my questions and concerns. No issues.
The check-in was very quick. They notified me in a couple hours and I was able to pick up my car much sooner than I expected.
Always great service and our service representative always ensures we get the best service. Thank you for your excellent service.
Brandon was welcoming, attentive, and got me in and out speedily even though I failed to make an appointment. Thanks Brandon!
Robert Estrada is a great service advisor. He is very knowledgeable, experienced and patient. He is customer service driven.
Daniel is the best and always takes great care of his customers. They’re always responsive and attentive. I would recommend them to anyone.
These guys give excellent service 15 minutes for a car wash Lexus off Albuquerque Professionals
What a wonderful experience! I could not have found a more professional and honest sales person than at Lexus of Albuquerque with Zach Ben Attar. He was patient, knowledgeable and available to answer my never-ending questions. I would recommend Zach to anyone looking for a new or used vehicle from Lexus of Albuquerque. He will go the extra miles to ensure you are 100% satisfied… it’s his goal!
Fast, efficient, and always very friendly and helpful. Never have any problems here. Thumbs up
The service advisor was very attentive and polite. He addressed my concerns with a positive attitude.
First time at Lexus abq. Great service, Adrian was very helpful! Will be back in the future.
We submitted an interest in a vehicle and within minutes we had a response. We met with David who was very responsive to our questions and requests. Finance was friendly and helpful. We had a quality experience, one which we truly appreciated.
Great service advisor. His name is.Evan. He listened to my needs and wants and made smart recommendation. The dealership was friendly, clean, modern and professional.
Lexus of ABQ, Branden has serviced my SC430 convertible since 2020. He provides the best service and technician repairs/cost for my car.
Prompt courteous service service advisor Melvin went above and beyond to make me feel welcome and provide updates -
Great timely service and good communication with their customers. Good experience with our car’s oil change.
My service advisor Daniel and technician Ryan were awesome! Service completed under quoted time and I appreciated the video inspection of my car. Pricing is very competitive and the car wash is a wonderful touch.
Bought my cars there. Had all service done there. Always friendly and professional. Work done well and quickly. Not the cheapest service, just the best.
Took my 24 300H in from a previous issue Brandon greeted me the way he always does in a friendly professional manner, and the service mgr. Kevin Saiz took over from there, and after a relatively short visit, my vehicle was delivered in the condition that Kevin said it would be. Everything was done in a timely manner and to my liking.
Daniel and his team are always extremely helpful and courteous. I always receive the best support.
Branden and everybody at Lexus of Albuquerque have been great! They are always kind and take care of us.
I have been using this dealership over 15 years. I appreciate what they do and how I am treated. I have purchased 2 new cars from them. They service my cars. I feel they are helpful with any questions or issues I have. They take good care of me car. Thank you for all the help and good work you do.
Great experience at this dealership. My salesperson was patient, informative and never pushy. This is the second vehicle I've purchased at Lexus of Albuquerque.
Juan Chavez always takes care of us for anything we need. I rate him 10 stars.
It was easy to schedule my appointment online. There was no waiting when I arrived, my round-trip transport was arranged, and was promptly notified for pickup; great experience. The carwash was a bonus!
Thank you Lexus of Albuquerque for your excellent service and customer support. Always there for me. A special Thank you to my service rep Juan Chavez for his help and knowledge in caring for my Lexus
Brandon did a great job on all aspects of the service and installation today. Thanks.
Made arrangements to have recall part installed.. I ask they had the part.. they notified me yes, they had part. Drove from south of town.. no part. Another trip .. kind of an inconvenience.
Mel , provided excellent customer service. When my vehicle was completed he, noticed that my tires were missing the tire stem caps. He ran back to the Service department and when he came back he put them on the tires. Wow who does that? Mel went above and beyond his service.
Wonderful customer service from my service manager Robert. Everything in the facility was renovated beautifully. Clean, organized and very professional.
Branden Johnson was the rep that got my car fixed for me. He is very professional and accommodating I had to leave my car overnight because I showed up late in the day. He arranged for me to get a ride home and back the next day. I don’t live close to the dealership. I had to come to New Mexico from Michigan for a family member emergency. I don’t have any friends other than an 85 year old neighbor. Branden is patient and explains things well. He helped me another time when I showed up and he had ... Read More DealerRater - Apr 7, 2026
Daniel Perez is great! He’s respectful and always treats us well and provides updates.
Great service, friendly staff, and smooth servicing experience. Highly recommend! Honest pricing, quick turnaround, and excellent customer support throughout 👏
Very efficient and friendly welcoming, nice follow-up throughout the visit, and good information provided regarding future needs.
Great customer service and overall quality service, very timely and great atmosphere, staff are all friendly to work with
Service was easy and very helpful fast. Did not try to sell any other service except what I called for
The sales and finance process was quick and easy. I would highly recommend this dealership.
The person named Adrian Gonzales was a very kind man. I really liked the way he treated others—such a gentleman and very active.
I was there for a routine service on my Lexus NX250. My husband and I had talked about purchasing a hybrid. I spoke with Sonia Torcioni, who sold me my first Lexus and we looked at a 2026 NX350h and I really liked it. Sonia is not a pushy salesperson but very friendly and very knowledgeable. I knew that, if I ever got an another Lexus, I would ask for Sonia again. She took her time with us to make sure we were getting what we wanted. All of the staff there was very friendly and very professional. I will ... Read More DealerRater - Mar 29, 2026
I always work with Robert in the service department. He’s pleasant, professional and easy to talk to.
Fast, easy scheduling. The waiting area is clean, with nice seating options for guests. The service team is on point, with friendly, personable service every time I visit. Quick turn around time on scheduled service, with a minimal additional wait when at risk issues were found- namely brakes and fluids that pose safety risks. I didn’t mind waiting at the dealership, for the above mentioned reasons, but it’s nice having the option to use the complimentary ride share if needed. Overall, I am very happy with the level of customer service and quality of maintenance on my Lexus.
Great attentive service. Detailed explanation of issues. Loaner car provided as i wait for my vehicle to be fixed
Robert Estrada is the service person I work with and he is great at his job concerned about my car and what needs to be done to it
Reviews & Testimonials | Lexus of Albuquerque
