Lexus of Albuquerque Reviews & Testimonials
Looking for testimonials and reviews about Lexus of Albuquerque? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Lexus of Albuquerque is clearly the best place to purchase your next vehicle either used or new. I’ve been purchasing all my vehicles there. Stop by and see it for yourself. I highly recommended anyone’s looking to purchase your next vehicles.
I always have a great experience when I visit Lexus of Albuquerque. Everyone is very friendly and welcoming. Juan was the one that helped me when I needed an oil change for my RX 350. He was very nice and helpful.
Everyone was so friendly and helpful. The purchase process was smooth and easy. Most importantly, I love my new Lexus!
The service team at this dealership were very kind and helpful. They fixed my car and even helped explain some questions I had about the technology. I was very impressed with my experience.
Devin was knowledgeable, friendly and helpful. My husband and I enjoyed the complementary drinks and phone charging station.
Great service, this time around didn’t take too long, had an appointment for an oil change, last time I waited around 4 hours, fortunately this time around was half that time 👍🏽
Lexus of Albuquerque was very professional and answered all of my questions during the car buying process. I would recommend them to anyone looking for a Lexus in New Mexico or the four corner area.
Efficient, accommodating and quality dealership and personnel. They provided me with a loaner so that I could run a few errands while my car was in for routine service. That is customer service!
All the staff at Lexus of Albuquerque, especially my Advisor Brandon, have been professional, kind and competent in all they have done for my vehicle and its care! Please extend my gratitude to Brandon!
My advisor, Evan, was knowledgeable and courteous and easy to work with. The dealership was clean and comfortable. High praise.
Evan di an awesome job of providing service! He helped fix a couple of configuration problems.
Everyone is so kind and helpful. I love driving my Lexus and I would highly recommend it and your wonderful service to anyone. Thanks for a great experience as always.
They do things 1st class. I was treated great, all my questions answered. I will always buy Lexus , I love that get a loaner while they are serving your vehicle.
Car maintenance excellent work. Would recommend. Car wash- bad review. Looks like they used a wet rag and wiped the surface leaving streaks. I have kindergarten grandchildren that do a better job.
We feel lucky that, by chance, we got Fabricio Ugarte as our guide through the purchase of our car. Fabricio quickly developed an understanding of what we were looking for and found the match. His knowledge, helpfulness, and professionalism simplified the whole process. We will not hesitate to recommend your dealership to our friends or anyone else that may ask about our Lexus experience. The process we experienced is a great representation of the quality and dependability of the Lexus brand.
I had a very good experience today. I was very satisfied with the service I received from Evan, my service advisor and the young lady at the payment desk.
Service Reps Brandon, Devon, and Richard took great care of me and the services I needed. I appreciate Service Mgr Pete for going above and beyond to assist me with figuring out my maintenance package from when I bought my car there 4 yrs ago and having a great team help me. Thank you everyone! I appreciate you! 🙂
I had a tire problem at 9:30 p.m. and the next morning I called Lexus roadside assistance they were there within 10 minutes, towed my car to Lexus then Ubered me to my work. When the work was completed on my car Lexus sent an Uber to pick me up,my tires look great I am very happy thank you Lexus!
Robert took care of my car needs professionally, efficiently, and with care. Very knowledgeable and skillful!!
always a good experience when having Service work on your car at Lexus. I really like their new waiting area.
I was so impressed with the service and attention to detail. Very personable and professional at all steps of my purchase.
Good service no issues everyone is very kind. My service advisor is great gets service done in a timely manner thanks!!!!!
Robert Estrada, service agent, is terrific: personable, professional, knowledgeable, understanding, helpful. Everyone there is great.
Service was excellent. Kept me informed throughout the process. Explained in detail all of the various maintenance components including alignment.
Like the new reno but dislike the open offices for the service advisors. The service advisors need a little privacy when dealing with their clients.
The best car buying experience ever thanks to Frank Valencia, he made it happen for me to get the car I wanted. Thanks to Daniel in financing also. Love them both 😘
Lexus of Albuquerque has provided excellent customer service the few times I have been in. They go beyond the minimum, are friendly and communicate during the service. 5 Stars for my representative Evan.
I want to take a moment to recognize Daniel and Pete at Lexus of Albuquerque for their outstanding customer service.
Daniel took the time to genuinely listen to my concerns regarding both the repairs to my vehicle and the associated costs. I sincerely appreciate his patience, professionalism, and willingness to hear me out.
I also want to extend my gratitude to Pete, the Service Manager, for taking my concerns seriously and ensuring that the final charges were fair, transparent, and aligned with the repairs performed.
As a longtime Lexus customer, I value honesty, integrity, and accountability. Both Daniel and Pete ... Read More DealerRater - Oct 10, 2026
I took my ES 350 in for routine service; Logan was very helpful and kept me informed every step of the way, the amenities are pleasant and it’s an overall positive experience waiting for your vehicle.
Always attentive in servicing. Will complete servicing and keep in contact when there are unexpected service issues. Easy to work with and to schedule
Service department proved themselves untrustworthy.
Brought the car in , after an extended length I checked in and was told they wanted to effect a repair on part of the car with nothing wrong
They asked for an additional charge for diagnostic time and whole.thry wanted me to agree to the repairs that were not needed,.the used car manager texted wanting to buy the car.
When I mentioned that there was a known issue with the vent motor, which is what I wanted fixed, they suddenly decided that was the problem.
Apparently they cannot be trusted to the correct ... Read More DealerRater - Oct 8, 2026
I have been taking my RX400h car to this dealership for ~16 years and they have provided me with service that has been consistent and they demo respect towards their customers, which sadly is missing in many other businesses.
My GX470 experienced a pneumatic suspension malfunction while we were touring Route 66 west to east. Lexus of Albuquerque responded to my call quicker than I could ever imagine. They offered a free loaner vehicle while the repairs were done and completed the work ahead of schedule. The competence, professionalism, and courtesy vastly exceeded my expectations.
Lexus of Albuquerque New Mexico was amazing in helping me purchase my IS 350. I am very happy with my IS 350.. sales agent Fabricio worked hard on getting me the discounts I asked for. He was very professional and friendly...
Worked with Adrian and he was great. I always have a great experience when I come here.
This dealership is so neat and clean and the updates are amazing. But what makes this place top notch is Daniel the service provider. He is so thorough and attentive and readily available through the entire process of getting the maintenance done. He doesn’t mind answering questions and is there for the customers needs 100%. He is so attentive and of if weren’t for him, I would likely go somewhere else to get my service. Period.
Juan took care of our car. He is honest, knowledgable and professional. I will always have service done here because of him. The service department at this dealership is excellent.
Luis made our buying experience flawless and I will highly recommend him to anyone looking to purchase a new vehicle. Kelly in finance added to our great experience.
Everyone is always very friendly and welcoming. Evan was very helpful and friendly with getting my issues resolved.
The service guys take very good care of me. I am a long time customer.
Good and fast services I will recommend to all off my friends for buying and servicing
Evan did a great job taking care of my needs today. Everyone did a great job
The dealership is clean and modern. The staff is professional and helpful. I knew what was to be done and all of my questions were answered. Evan was especially helpful and kind. He is a fine gentleman.
I have always had an excellent experience at Lexus. Keep up the great customer service culture. Thank you.
Comfortable facility, generous amenities, staff at all location were professional and polite. Daniel Perez was friendly, knowledgeable, and attentive to my time and the condition of my vehicle. A fine experience overall.
Juan Chavez is a great service manager. Customer support in the refreshment area was fantastic.
The service was excellent, efficient and professional.Service rep. Kept me informed of the status of the work being done on my vehicle.
Everyone was very helpful especially the sales man, David Chavez. Jacob was also very helpful.
Daniel was a very good advisor and patient would love to have them again as an advisor next time Diane Pillado
Great hospitality and service. The staff is so friendly and makes it known they are willing to help.
Good salesman with no pressure. Dealer got car we wanted in a short amount of time. Quality product.
The SERVICE team at Lexus Of Albuquerque is amazing. I enjoy being taken care of every time. I take my car there for service. Branden does a great job with his communication throughout the entire time, my car is at the dealership. I especially enjoy the loaner car program because it minimize the inconvenience of not having your car.
I was very pleased with the work that was done on my vehicle They were polite, knowledgeable, and on time.
We have had an outstanding service with our car service and the customer service from Juan Chavez
Juan Chavez is my service advisor and it's nice not to worry. Juan always insures that I am fully informed and getting my car serviced with Lexus of Albuquerque is not something I dread but something I always look forward to. Kudos to Juan!
Highly recommend LEXUS of Albuquerque. Their service technicians are always friendly answer any kind of questions you may have and service is top-notch..
Robert Estrada is my service advisor and always makes my visit less stressful and keeps me fully informed regarding the service of my vehicle and is always a pleasure to know and speak with about my vehicle needs.
Fabricio and the team at the Albuquerque dealership were super helpful, no pushy sales stuff, just clear answers and they made the whole process feel easy
Staff easy to work on our car issues. Explained what needed to done. Very professional
Lexus of Albuquerque has always been very accommodating to my needs. I've been paying for the tire warranty for years and this year it has been a God send. The service department has been very efficient at diagnosing the problem and remedying the problem within a couple of hours.
Lexus of Albuquerque is always very courteous and most helpful with anything regarding my RX350
On time,courtesy , and kept me informed of the progress and reasons maintain e was needed.
Thanks to an outstanding Service Advisor, Danny Perez, for the continuous care and servicing of my vehicles.
I have never had any trouble with this dealership since I had my first Lexus 2002.
Very friendly, helpful and knowledgeable. They were able to answer my questions and concerns. My maintenance was complete promptly and professionally.
We worked with Mike Torres, and he went above and beyond! Great sales experience, and he was very patient and knowledgeable.
Consistently helpful in servicing my 2014 Lexus RX 350. Branden Johnson took good care of me.
Lexus service is always excellent. Adrian was professional and efficient. The waiting area is very comfortable and they have a great coffee machine! I was in for a routine service, and they found some other problems reported them quickly and were able to take care of it in the spot.
Lexus of ABQ has been diligent and timely in all dealings with me. I have owned my car for ten years and its my second Lexus from this dealership.
We were driving cross-country and needed an immediate brake replacement for us to be able to continue our trip. The dealership was able to get us in the next morning. Excellent service by Adrian Gonzales, and excellent technician Dominic.
My salesman, Luis Montanez was outstanding. He was always available to answer questions, responsive to phone calls and very pleasant to deal with. He made me feel like my feedback was important. Closing the deal was easy. The paperwork went very smoothly with Kelly.
I would rate my experience very highly. The customer service I got was excellent. The service manager was so nice and friendly he went above and beyond. He helped me find out how to get my speakers to come on in the back. I used a coupon and I got a great rate! The waiting area is comfortable with snacks , tv and drinks. Always a pleasant experience at Lexus of Albuquerque.
Everyone was very friendly, nice, and professional. The building was clean and nice to wait in.
Juan was polite and friendly I wish they could have fix the cover underneath that came lose it just need to be screwed back in but they dint they just left it the way it is.
My experience was amazing, my salesman. Zach was very knowledgeable and listen to everything. I was looking for and helped me find my dream car.
I had the best customer service at the Lexus of Albuquerque dealership! They helped me get into the vehicle I really wanted and went far and beyond!
Service Advisor, Juan, performed outstandingly and provided excellent service and information to keep my 2013 Lexus ES 350 in excellent working order and condition.
Every visit to Lexus of Albuquerque is top-notch, whether it be for sales or service. I brought in both of my hybrid cars for service, was given a loaner/extended test drive electric vehicle and decided to trade in both and buy an electric. I have been a very happy customer for 15 years. Danny has always been my service advisor and he is always amazing.
They always explain everything and don’t make you do unnecessary stuff. Daniel is very helpful.
Danny did a great job getting my IS serviced after a little glitch in the system
Juan Chavez is super friendly and genuinely likes to help customers keep their Lexus vehicles in tip top shape.
Courteous and friendly service. Nice, modern and comfortable waiting area while car being serviced. Complimentary drinks.
Service department staff (Daniel)works’ with customers with respect and courtesy. Very much appreciate the use of a loaner.
Although I arrived an hour early, no one said a word, they just checked me in like it was my appointed time. They were very accommodating and mad the wait very comfortable. I was pleased with the service itself as well. I highly recommend this dealership
Dealership is efficient, organized, fast and clean. Don’t mind taking my car here at all.
The Dealership is 1st rate, they have a very efficient service process, and are very customer service oriented. My Service Rep, Juan Chavez, is extremely attentive, listens well, hands on, and excellent at his job! I absolutely recommend Lexus of Albuquerque and its well organized Service Department as well as their hard working employees!!
Daniel in the service department is fantastic, he makes sure you're updated and taken care of.
Service is great and Robert Estrada is the best at his job. Always a pleasure
Wow !!I had some questions/ concerns about a prior visit and Monte Porter manager put me in touch with Kevin service manager and Juan service These guys went above and beyond in regards to servicing my 2019 RX 350 . They took excellent care of my vehicle and wouldn’t let me pay anything because they felt that I hadn’t had the service prior that Lexus is known for .Yes I will be back and I will highly recommend this dealership.
Daniel Perez was very good and helpful. He is excellent and very easy and knowledgeable.
Amazing experience..everyone is very knowledgeable. Mike Paquet was very helpful thru the whole process.
The dealership is very inviting, clean and comfortable. Mr. Rojas was my service agent. He was very professional and courteous. It was a pleasure working with him. He went above and beyond to make the appointment a good experience. Thank you
My part for my Lexis was available overnight and Brandon made sure it was installed.
Beautiful new building. While waiting to check out, two other people asked if I needed help since my advisor was with another customer. Great customer service.
Juan Chavez is an excellent service about advisor. He made me feel like a valued customer. He was efficient and kept me posted on my vehicle and Ryan Jenkins did a fantastic job doing the maintenance on my vehicle. Excellent service very friendly environment.
Kevin Melgarejo was THE best salesman. He was very patient and kind. We looked at several cars and he wanted to make sure I was completely satisfied. I highly recommend him if you're looking for a car.
Customer service was excellent! Daniel in the service department made sure me and my car were well taken care of. Other Lexus employees I interacted with were very helpful and friendly. Also, I really appreciated the loaner car while my car recieved excellent repair service.
Service rep was Evan. He provided very professional and courteous service. Uber service by Lexus was a plus for me.
The Lexus Service Dept. provided excellent communication regarding my car’s issues and needs. The prices were very reasonable and my car was done at the quoted time.
Excellent customer service! Daniel Perez, our service manager was very professional, courteous and an asset to the dealership. He went above and beyond on our service appt, took the time to explain everything clearly and reviewed all my prior service to ensure no service was being repeated unnecessarily. He was extremely efficient , responsive, and highly professional—I won't take my car anywhere else!
Reviews & Testimonials | Lexus of Albuquerque
