Lexus of Albuquerque Reseñas y testimonios

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DealerRater Feb 6, 2025

Best service I ever had at dealership. Would recommend to my friends and family, will buy my next car at Lexus of Albuquerque

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DealerRater Feb 6, 2025

Dealership was awesome. Wasn't crowded. Everyone seemed happy and friendly. Service department was great.

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DealerRater Feb 5, 2025

The dealership went beyond my expectation to bring me a car that I was wanting to look at. Zach was very personable and easy to work with. He answered every question we had and if he didn’t know the answer he looked it up.

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DealerRater Feb 5, 2025

Excellent treatment and feel thrilled about the new Lexus ES hybird Wright worked to find just the right car for me. Kelly has followed up with all my requests.

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DealerRater Feb 5, 2025

The transformation of the Lexus dealership was very impressive! All of the representatives that I had talked to on Monday were very polite and professional!

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DealerRater Feb 4, 2025

I had to wait 2 hours for an oil change. That seems unusually long. The staff was very nice (both service and sales staff).

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DealerRater Feb 4, 2025

Staff was polite, efficient and friendly. Explained things in detail and did a great job.

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DealerRater Feb 3, 2025

Arrived at dealer without an appointment, due to urgently needed auxiliary battery. Pete got me checked in quickly & Brian continued this efficiency, getting my car serviced & battery replaced. Both service people were friendly, considerate & professional. Communication was great, keeping me informed the whole time. Pretty short wait for completion of needed service. I appreciate the quick diagnosis & correction of the car’s problem! And the new building is a comfortable & relaxing place to wait. Thanks, Lexus!

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DealerRater Feb 1, 2025

Robert in service is an asset to Lexus. Explained everything in great detail. Very knowledgeable!

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DealerRater Feb 1, 2025

Comfortable working environment in sales and especially the service makes owning a Lexus pleasant experience!

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DealerRater Jan 31, 2025

Outstanding customer service from scheduling to greeting on arrival, careful explanations and meticulous mechanical support . Great snacks too

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DealerRater Jan 28, 2025

The new facility is beautiful and very efficient in the way it operates. I’m very happy to bring my Lexus here for sevice

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DealerRater Jan 28, 2025

Fabricio was knowledgeable and responsive and he came through with agreed upon terms. Thank you!

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DealerRater Jan 27, 2025

I went to get a new battery and since it wouldn’t take long I took my door with me. Everybody was so kind and attentive to my dog. It is a beautiful spacious place that makes you feel like home while you wait to get your car fixed

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DealerRater Jan 26, 2025

Fast and efficient service. Work was done professionally and everything was addressed. Thank you, Jaime!

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DealerRater Jan 25, 2025

The Service Manager, Advisor, and Technician did an outstanding job of Changing my vehicle oil, inspections, and fixing the Front Black Engine Cover were just excellent! Francis Eggert

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DealerRater Jan 24, 2025

The was very clean, very welcoming and my salesperson Kevin was very knowledgeable of the car in which I bought. It was a very lovely experience.

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DealerRater Jan 24, 2025

Service was done correctly and within time stated. Matt did a great job. Thank you

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DealerRater Jan 22, 2025

Excellent customer service. Jaime explained everything about the tune up and also he explained the detail regarding the recent recall.

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DealerRater Jan 22, 2025

Ruben was awesome, friendly and kind. Super easy to work with. Customer service is top priority.

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DealerRater Jan 22, 2025

Juan my advisor he was so nice. He took so much time to explain to me what was being done to my car and he did text me to let me know what the progress on my car was. He went above and beyond. I will definitely go back. I want to thank everybody there. Everybody was so nice, thanks juan

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DealerRater Jan 22, 2025

Daniel Perez is an incredible advisor and has been for 15+ years. I gladly refer him to friends and family, several members of my family have Daniel as their advisor. He is professional, friendly, honest and a nice guy!

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DealerRater Jan 22, 2025

I have owned two Lexus in the past 20 years and have always received excellent service. My service advisor is Dan Pettis, who has always treated us great.

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DealerRater Jan 22, 2025

Quick efficient checking… waiting room lovely… service finished 30 minutes early… what more do you need?

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DealerRater Jan 20, 2025

Juan Chavez my service advisor is always very professional and knowledgeable. He keeps me informed about my car.

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DealerRater Jan 19, 2025

I absolutely love whenever we are at this dealership. Over the years we have built several relationships with lots of people there. Daniel Perez has been our service advisor for so many years that I have lost count. We have also know Juan in service for years and they are always so welcoming and personable every time we are there. Kassandra is our go to for sales and we are so blessed to know her and deal with her anytime we visit the dealership. Lastly the coolest finance guy out there, Daniel who always takes care of us and always ...

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DealerRater Jan 18, 2025

I had a great experience buying from Lexus of Albuquerque. Super professional. I bought a certified used car from Fabricio. He went above and beyond to make sure my purchase was smooth and that my car got the the mechanical loving attention it needed before the purchase. Fabricio kept his word throughout the process and I would totally buy from him and this dealership again. What a great experience. Thanks Lexus of Albuquerque and Fabricio.

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DealerRater Jan 17, 2025

Kassandra and the Finance Manager made the purchase easy. I will refer friends to her.

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DealerRater Jan 17, 2025

The staff was absolutely wonderful, especially Brian (I think that is the service person's name!). While I was in the waiting room, a lady came a n d sat down to speak with another person. She remembered him from a previous visit. I was 100% pleased with the service. Thank you all!

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DealerRater Jan 17, 2025

My service person is Daniel Perez - I have gone to him for years - he’s the best!!

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DealerRater Jan 17, 2025

The people at Lexus of Albuquerque have been very kind and helpful. They know their product, are proud of it, and represent it well. It was a pleasure buying a vehicle from them.

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DealerRater Jan 16, 2025

Love the new dealership, but I hate no privacy when in the service department. Very bad design there i expected better from lexus.

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DealerRater Jan 15, 2025

They performed the services that I requested and addressed the issues that I had concerns about. Lexus also helped me look into certain issues regarding ventilated seating on new models versus older models.

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DealerRater Jan 13, 2025

Remodel of the building looks spectacular and top notch service like always and especially Robert Estrada always knowledgeable and taking care of his customers.

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DealerRater Jan 12, 2025

Excellent service, thanks to Daniel! The new building is amazing! Love the way it looks inside and out! Great job on the layout as well!

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DealerRater Jan 12, 2025

Service advisors are very knowledgeable and helpful. Everyone I interacted with was very efficient and helpful.

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DealerRater Jan 12, 2025

I had no appointment. Showed up unannounced. Was anxious to check vehicle before trip...and Matt aqueezed me in. I appreciate his efforts.

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DealerRater Jan 11, 2025

Always the professionals. That why you buy from them. My service writer is the best.

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DealerRater Jan 11, 2025

Excellent customer service. Adhered to their projected time to proform the vehicles scope of service.

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DealerRater Jan 10, 2025

I was very happy with how I was treated with no appointment and a walkin.

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DealerRater Jan 9, 2025

Tony was great! Great customer service! Very helpful. Thank you great experience. We will definitely be back!

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DealerRater Jan 9, 2025

Helpful knowledgeable service manager, no hard upsells. High quality work. Comfortable waiting area. Great experience

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DealerRater Jan 8, 2025

Always great customer service! SM do a great job informing me when to have maintenance on my Lexus.

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DealerRater Jan 7, 2025

Great service, friendly staff. Very great experience, would recommend to others. New facility is beautiful as well

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DealerRater Jan 6, 2025

Daniel was very friendly, helpful and knowledgeable about our service needs. I would definitely recommend Lexus dealership and service center. Thank you

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DealerRater Jan 5, 2025

Best service yet. My service was the best!! Service advisor was professional and courteous! Kept me informed.

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DealerRater Jan 4, 2025

The service dept was great. They said they would have a loaner and I was there at 7:30 and they did not. Other than that they were great.

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DealerRater Jan 4, 2025

Good job Jaime and the service team, wow what a beautiful new facility you have :).

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DealerRater Jan 4, 2025

Excellent service; prompt & efficient. Jessica was very helpful in answering all m questions Kassandra made me feel right at home while waiting for my car to be serviced.

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DealerRater Jan 3, 2025

I look forward to working with Daniel Perez. I thrust him. Love the new place.

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DealerRater Jan 3, 2025

Fits my 3 Ps...prompt, pleasant, professional. I appreciate a loaner vehicle while mine is being serviced.

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DealerRater Jan 3, 2025

Danny is always so great to work with! Pete is such a joy to see and Lexus of Albuquerque, hands down, has the best service team out of all the dealerships in town. I’m consistently beyond happy every time I’m there. Can’t recommend them enough!

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DealerRater Jan 3, 2025

Danny at Lexus of Albuquerque has always been helpful courteous and kind. He makes coming to the dealership, a pleasurable and stress-free task way to go Danny. Thank you so much.

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DealerRater Jan 2, 2025

Very helpful individuals and Brian was excellent in the customer service department. Thank you very much

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DealerRater Jan 1, 2025

Proffessional, dedicated and helpful staff, great service.and on time. They explained to me every issue and kept me informed of their progress.

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DealerRater Jan 1, 2025

Kevin is terrific! Experienced and intuitive. He went above and beyond to find my first Lexus.

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DealerRater Dec 31, 2024

Very efficient and friendly service. More than willing to offer great service and alternatives for addressing my needs and interests.

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DealerRater Dec 31, 2024

Excellent customer service Brian is great…thank you very much. My car drives fabulous and the tires were needed

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DealerRater Dec 30, 2024

Robert is terrific and very accommodating. Service in and out and always friendly. The New dealership facility looks great and nicely laid out!

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DealerRater Dec 28, 2024

Great help putting together final numbers, and confirming how my non NM resident purchase would work. Required 4 people to get it all together but it worked out well.

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DealerRater Dec 28, 2024

Juan Chavez did a great job receiving me in and informing me about the process. The service was timely. I like the video to show me part of the process. I am very satisfied.

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DealerRater Dec 28, 2024

Service department is excellent. Very professional staff and smooth customer processes. Waiting area is very comfortable and well stocked with goodies and beverages.

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DealerRater Dec 24, 2024

Beautiful. Clean Service on time as planned Robert is very polite and helpful Assistant was very courteous helping with coffee

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DealerRater Dec 23, 2024

Lexus of Albuquerque will treat you right and make you feel important and they work Saturdays I have never see another dealer repair my vehicle on a weekend. Great job Lexus of Albuquerque

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DealerRater Dec 23, 2024

Shirley, the receptionist is always friendly and helpful, as is Juan, my fantastic Service Writer.

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DealerRater Dec 23, 2024

I actually enjoy going for service because the service is always excellent and the waiting accommodations enjoyable.

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DealerRater Dec 21, 2024

Great service in a beautiful new building! My service tech, Juan, is excellent! And kept me informed.

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DealerRater Dec 20, 2024

The best experience wonderful and friendly workers I love my Lexus I will refer friends and family Thumbs up

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DealerRater Dec 20, 2024

Dealership is great as it should be Disappointed about length of time they had my car for diagnosis Car radio was working when car went in and now it is not So now I have to take it back

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DealerRater Dec 20, 2024

Thank you very much. Very helpful and knowledgeable . Very patient and understanding. Made my visit so smooth

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DealerRater Dec 19, 2024

Service visit on December 18. Easy to schedule online, and the service was, as usual, prompt and professional. xxxxxxto Service Advisor Juan C.

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DealerRater Dec 19, 2024

The best customer service in Albuquerque New Mexico. Ruben was professional & Friendly.. we can't forget the snacks & coffee bar. Five star !!!!!!

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DealerRater Dec 19, 2024

Yesterday’s Experience exceeded my expectation. Thank you I will return for my next service and will also recommend

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DealerRater Dec 19, 2024

Lexus of Albuquerque took great care of my car and made sure everything was done to my satisfaction.

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DealerRater Dec 18, 2024

I had a good experience with this dealership. They were knowledgeable and polite. I would recommend them if you’re looking to buy a car.

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DealerRater Dec 18, 2024

Customer waiting area is comfortable, beautiful and a relaxing space. Staff were friendly and willing to answer any questions. The drop off area was fantastic garage door opened drove in and I was greeted instantly. Beautiful new building looking forward to getting my car serviced again.

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DealerRater Dec 18, 2024

Even though they were in the middle of moving to a new building they were very friendly and helpful

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DealerRater Dec 18, 2024

Their service is excellent. Estimates and recommended repairs are fair and objective. All aspects of bringing in my car for service are excellent.

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DealerRater Dec 17, 2024

Took car in check engine light on and was resolved within a few hours. No cost to me and Jaime in service was excellent to explaining everything.

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DealerRater Dec 17, 2024

Service personnel Daniel Perez was wonderful to work with. He is professional, kind, communicative and efficient. His calm disposition is appreciated. Every thing flows smoothly. Daniel and his team are why I return to Lexus

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DealerRater Dec 17, 2024

Daniel Perez was very helpful as my service manager. He is professional, knowledgeable and communicative about what is going on with my car. Thank you Daniel And your whole team who made everything go smoothly. Also a thank you to Miguel

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DealerRater Dec 14, 2024

2nd Lexus purchased here. Love the service. Love the car. Won’t be the last Lexus purchase. I was pampered and spoiled throughout the purchase process.

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DealerRater Dec 13, 2024

The people are fantastic. Quick and thorough. However, the price of parts is ridiculously high.

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DealerRater Dec 13, 2024

Great customer service! Vehicle quickly got maintenance completed and positive, professional atmosphere appreciated. Would recommend!

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DealerRater Dec 12, 2024

Got me in and out within an hour. Staff was friendly, courteous, professional and very helpful.

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DealerRater Dec 12, 2024

Advisor was unable to reference work don't at other lexus dealership and therefore I believe that redundant work was performed and this charged.

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DealerRater Dec 11, 2024

Everyone is so pleasant and efficient with their job. It really is an inviting environment : )

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DealerRater Dec 11, 2024

Always treated well, this was my second time to this dealership for service, Daniel my service guy was very helpful from the beginning to the end of the whole process. Thank you.

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DealerRater Dec 10, 2024

Competent staff. Quality service. Prompt and curtious service. Dealership is under renovation. They have done a nice job working through a difficult situation.

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DealerRater Dec 9, 2024

I love Lexus!! Jaun is an amazing advisor! Great customer service skills, so patient with customers and always makes room to get us in to get my car serviced.

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DealerRater Dec 8, 2024

They took care of me with no problems and they have a nice waiting room

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DealerRater Dec 8, 2024

Lexus of Albuquerqe is a great dealership. Matt Dahlen is an outstanding Service Manager. He's responsive and very knowledgable.

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DealerRater Dec 7, 2024

Excellent service; Excellent client support; polite andrespectful relations and very helpful research on my cars unique problems.

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DealerRater Dec 6, 2024

Amazing customer service, amazing product, and service techs and workers are great at what they do and friendly.

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DealerRater Dec 6, 2024

Matt was so friendly and he even helped me to change the clock Thank you !!

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DealerRater Dec 6, 2024

Lexus of Albuquerque is TOP NOTCH! HIGHLY recommended! Daniel is very knowledgeable and addressed all my concerns in a timely manner.

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Facebook Jun 17, 2021

Tony Ramat's knowledge and understanding what I wanted lead me to purchase the UX 250h I don't like buying cars for the simple fact its an all day event, Tony Ramat kept the entire process painless, making this car buying experience enjoyably! Thank you again Tony Ramat

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Facebook Jan 17, 2021

Amazing customer service! Jason Gates in sales is great at taking care of his customers. The service dept is excellent, too! I’ve been a loyal customer for many years, and they’ve always been fantastic! Shout out to David Espalin for being the best mechanic and to Juan, my service advisor! You are all top-notch!

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Facebook Dec 18, 2020

Purchased this CPO Lexus LS460 and my experience at Lexus of Albuquerque was just so special. I highly recommend Lexus of Albuquerque although I would never buy a hybrid lol I got one as a loaner car and it’s just an odd concept. But again overall so happy with the dealership and planning on going back and getting a LX570 with the same or similar crazy warranty that covers paint dings dents scratches and oil changes.

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Facebook May 23, 2020

good customer service. nice cars or SUV


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